The UPS Store

"Went in today with my mother to get documents notarized. The place was SO BUSY but Dakota went above and beyond to take his time while going thru the documents with my mother page by page to verify all info was correct and that there were no inconsistencies. I've worked in customer service a very long time and this was some of the best service I've personally witnessed. He was awesome while the store door stayed opening and didn't waver in trying to hurry us along. He deserves some recognition here."

"I am sitting here in the parking lot and I have to write this review immediately! This store literally just charged me $3 for a simple black-and-white copy of a shipping label not to ship the item just the label I need to put on the Box on a standard piece of paper! Everyone make sure you go to fedex I print off 11 copies standard black-and-white paper for less than $3! That is the most ridiculous thing I've ever spent money on!!! If I could give no stars I would give no stars"

"I had an issue with a ground shipment and dealing with UPS directly is a nightmare. After finally reaching a person, I was directed to contact the store where I shipped it from for a refund. Jens Cadiz (the manager) contacted UPS to see if they would refund the cost but they wouldn't, despite errors in shipment on their side and a damaged package. Jens provided me a refund even though he didn't have to and it wasn't his stores errors. I appreciate his customer service and knowledge of Customer Lifetime Value. I will continue to ship from his store when necessary. Thanks, Jens!"

"The pages I asked to be printed out were too small so I asked if they could reprint it. The assistant manager, Debra, told me that she had to run it into a different program to make it into the 8.5in x 11in and that it will costs me and additional $2. I explained to her that has happened before and they just had to change the sizing into the same PDF program that every business use. She informed that she only printed what I sent her. I came back to my store to print it and it came out as 8.5in by 11in so I did not understand what she was unable to do. I asked her for a refund and she informed me that I have the wait until Monday to speak to the manager refund $3.16. For an assistant manager she could have made the call to refund the money due to a unsatisfied purchase. The Store Manager is not always there to make the call. To be clear, my coworker had the same issue and all he had to do was change the option to FIT"

"This UPS Store has truly been a business partner for me. I launched a mobile locksmith company a year ago and rented a mailbox from day one. Beverly and Chris have gone the extra mile with accepting large packages, printing training materials and being my virtual office. Receiving an email alert whenever a package arrives has allowed me to pick up materials and get a job done same day. So helpful for a small business. They were one of my first commercial accounts and have served as references to others. I am grateful to have walked into this store a year + ago, not realizing they would offer so much more than a place to pick up my mail. And, now that they have the 3D printing machine, I love to see what is being created. I highly recommend their services to small businesses!"