The UPS Store

"Alyssa was so incredibly helpful this morning. I needed to fax something and it didn't go through so she found a website to complete what I needed to accomplish. Really great customer service."

"I run a business, and I use the UPS Store for all of my business mail and packages. It's convenient, secure, and the staff there are extremely helpful, friendly and knowledgeable, and always greet me every day with a warm friendly greeting. I would recommend the UPS Store to anyone who needs a good alternative to the Post Office."

"This Store hands-down is definitely the number one store In Lakeland to go to as far as customer satisfaction! Alyssa And her crew definitely goes above and beyond great work! I will definitely continue to come back to the store…."

"There is an employee here (I didn’t catch her name) who always is so pleasant and helpful! She has bright red, curly hair and always has cute nails. Every time I go into the store, she is extremely kind, even when the line is backing up with customers. Consistently great customer service!"

"First of All, this is an extremely busy, busy location. I actually have the choice of utilizing the UPS STORE Nearby my residence, but have drove the distance in order to get here. In particular there’s one lady that’s always here, helping and catering and caring for everyone she comes into contact with. Her name is Sarah. Her attention to detail and love for taking care of customers and unwavering commitment to excellence & composure under tension. Reflects greatly upon herself and the UPS Store as a whole. Now coming here and witnessing two separate incidents where these customers “think,” The world evolves around them and their transaction is insane. The first time this older caucasian female step in front of me and began telling Sarah to send off her packages now. Without reservations or hesitation she politely let her know she would have to wait in line. Then she begin to let us know she’s from Germany & over in Germany they don’t put up with foolishness. After that remark i let her know ma’am, you’re going to get a chance also. Stop acting like popcorn. Then again today a Gentleman comes in and brings his cart inches away from my leg as if everyone must immediately submit and yield to his presence. I could only imagine what happens throughout the course of a day. I want to thank Amir for helping me today and his heart of gold for taking care of his UPS Family! Having vital Team Members like these are a huge asset and very necessary piece for any company wanting to maintain a competitive advantage over any other competition. You guys are OUTSTANDING THANK YOU FOR A JOB WELL DONE. I See immediate $$$ in Sarah’s future. So let’s make it happen (UPPER ECHELON/MANAGEMENT )and give her what she’s worth. Because on all accounts you can’t afford not to take care someone of this caliber. The People will always be the one, to make or break a culture."