The UPS Store

"I had a horrendous experience with the UPS Store while attempting to ship an alligator head from Florida. In December, I took my son on an alligator hunting trip, and we decided to ship the head overnight for $500, with a guaranteed delivery by noon the next day. UPS informed me that they do not insure perishable goods, so I purchased insurance for an additional $1,000. However, the package was not shipped on time, and a week later, UPS contacted me to say it was undeliverable due to smell, even though it had not been shipped at all. I simply want my money back and the insurance, but I am not interested in spending thousands on a lawyer. I believe the responsible employee should be held accountable. The manager, Kolla Harrison, has been unresponsive and dishonest. Instead of wasting my money on lawyers, I feel it is more productive to warn others about the poor service and unprofessional conduct at the UPS Store. Stay away from this establishment if you value your time, money, and sanity"

"Went to two different UPS stores to return some product under a corporate program and was told the system was down. Stopped by Henderson UPS and an amazing lady named Ozzie processed 10 of my returns no problem while handling other customers at same time. She is a great employee and gave great customer service! I will only go there now. I also want to add that Charity is an amazing employee at Henderson UPS. She remembers my name, is really good at what she does, is very efficient, and very quick."

"Watch out for the price gouging at this location. I just was at this particular UPS to mail a printed letter enclosed in a 9 x 12-Inch Clasp Kraft Envelope. I saw that the associate put a large tape dispenser on scale with my envelope. Maybe he thought I wouldn’t notice. I was told $17 is my least expensive option. I mail this size envelope often and never paid more than $2.00. I went to the USPS close by at 1002B S Church St. in Tampa and paid $1.83."

"Such a let down. I have been going here for a long time, but no more. I wasn't even going to leave a review but thought I would check to see if my experience was an anomaly or a pattern. If a one off and they had a 4.5 star rating that would be one thing. But it appears to be a pattern given there 3.9 star rating, and someone else had a similar experience to mine I saw in a review. I had a large Amazon return, but I was prepared. Every QR code ready because I don't want to hold any other patron up. The lady directs me to the self service kiosk, which I had never used. There I was fumbling through the prompts, bagging, and sorting. All while the lady stood behind the desk doing literally nothing. A few minutes later another guest comes in with items. She was not prepared from what I could see. No codes ready from what I could tell. But she got helped, not directed to the self service kiosk. More time passes while I fumble along. Then i see they are out of large bags, then on next return the printer runs out of paper. Then another guest then another guest and so on. They all get helped like normal. I was in there for over 20 minutes with no assistance. In between customers she didn't even offer to help me. Would just stand there at the desk. Just terrible. I asked for a manager which she called who was no assistance. Didn't even apologize for the inconvenience. In fact she blamed me for it taking so long. I started laughing because I thought she must be joking. The manager first tried to make a case that they direct to self service kiosk to make sure the customer has time to have all QR codes ready and organized so the line isn't held up. I told her thats not the case here. I took the time in advance to print every single return QR code and tape it to each item so it's fast - I've don't this before - again so I wouldn't hold up the line. Then She basically said if I had all the codes ready I should have been done by now. Wow. Seriously? Like I wanted to be in there for 20 minutes. What a great showing by a supposed leader. I've had more returns then today before and they are so fast when assisted with a clerk. Literally a few minutes for everything and I would have been on my way and a satisfied customer - they are fast because they do it every day. It's like when you go to self checkout at grocery store and it takes forever bc you have no experience. Never again will I return here. You lost a customer for life. Who knows, maybe they were just having a bad day - but based on other reviews it doesn't seem like it."