The UPS Store

"I came into this store to quickly return an Amazon item on my lunch break. Martina was SUPER sweet and helped me get in and out of there with no issues! I was really surprised at how efficient she was considering her mentioning that she was still somewhat new. I wanted to say something in person to the manager about how impressed I was, but I was in a rush. Thank you, Martina!"

"Yes, just like another review, the front counter employee seemed annoyed when assisting me. Well, I wouldn't even say she helped me, but rather she attempted to sell me a box for an Amazon return and refused to take it as it was. I called Amazon to report the issue, and they instructed me to go to Whole Foods. At Whole Foods, I walked in and they placed my item in a clear plastic bag, labeled it for free, and sent it back for me."

"Extremely upset being charged $3.52 for a single black&white sheet of paper being printed out. The woman justified the charge as it costs the whole $3.52 for a single sheet of paper and toner on it. Provided a toner cartrodge can print out a thousand pages, they must spend $3k+ on every toner cartridge they buy. Worst customer service ever. I will even mention the fact that last time I picked up a package from there, the girl kicked it the entire way to the counter, justifying that she couldn't lift anything heavy. If you can't lift over 10 lbs, do not work at the UPS store, where it is in the job description "be able to lift 50 lbs" ... or ask for help! Service is becoming worse and worse, but that's what happens when you hire low IQ employees."

"I am new to the area. I was looking for a UPS store close by when I read the reviews I was very hesitant to use the UPS store next to Winn Dixie in Destin. However, when I went in, Melanie gave me such great service she went above and beyond to help me through the process of printing, notarizing and shipping out documents for me . If anyone can change the reviews it would be Melanie she was so patient and friendly. I will only go back because of mel, I frequently send packages to my family and I am so grateful for her quality of service"

"Super confusing store for printing services and the staff have zero customer service skills. Two thumbs down. I'm traveling from out of of town, and I needed two documents printed. I love my UPS store in Virginia where the printing services are easy to navigate, and you don't need to interact with a front desk attendant to execute simple print tasks. It's an actual self-service store where the credit card reader and printer are setup so you can walk in, print your documents, pay (at the computer), and retrieve your documents from a printer that's accessible in the designated printing area (not behind the front desk in the staff only zone). In other words, in an ideal scenario, zero human interaction is required. However, the staff at this site were rude, totally inconsiderate, and unwilling to see things from my point of view as someone from out of town who is unfamiliar with their store's printing practices. It was a really frustrating experience overall, and I will not be returning here. 981 Harbor Blvd is saved in my Waze app, but as as a location I will not be returning to under any circumstances. P.S. I'm literally writing this in the hopes that someone at UPS/corporate sees this review and looks to the UPS store at 2308 Mt Vernon Ave for an example of how things SHOULD work. Thanks!"