Wallace Cadillac 3555 Southeast Federal Highway, Stuart, FL 34997

"The service department at Wallace Cadillac is an oxymoron. They had my new Cadillac for 4 days and returned it to me with the same problem. When I took it back for the same issue they had the vehicle for 7 days. I could never get a return phone call from Anthony in service. When they finally called and said vehicle was repaired and ready to pick up, Anthony still could not tell me what was wrong. When I went in to pick up vehicle Anthony again could not tell me what they had repaired, but said he could read me the ticket if I needed him to."

"Awesome service. We always owned Mercedes,but did not like going to Ft. Pierce for service. Wallace service rivals any service we ever experienced."

"I was visiting the area, and my check engine light came on. I made an appointment for the next morning, and they had my XT5 up and running a few hours later. They even worked with my 3rd party warranty to get everything covered. I highly recommend."

"What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance – the purchase package was competitive, and the salesman wasn’t pushy. I told them I wanted the car straight up – no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser. Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive. 40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was “leaving in 5 minutes” if the deal was not completed immediately, was I brought into finance. Nick was polite and didn’t push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles – the salesman – chased me down as I was exiting the parking lot to execute a final form completing the sale. Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome – no request for payment. Two calls to GM Financial were for naught – I was not in their system, and neither was the Cadillac XT-4 loan. Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck. 49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan – although previously fully approved – was never submitted to GM Financial for funding. Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan. That’s all – that’s all I have to report about my experience with Wallace Cadillac of Stuart."

"There was a recall on my vehicle for the heated/ventilated seats. They told me in January (I believe) that they would order the part. They also said there was a second recall and they would order that part also and call me when they were in. Well I didn’t get a call, but I got at least 3 letters saying the part(s) were in. So I called to schedule. After the girl lost her bad attitude, she scheduled my appointment and confirmed the parts were in. I go in today, they inform me that only one part is in and they have to order the second part. (Thought we did that in January). So after they complete the one recall and the oil change, I get in my car. There’s a tag hanging that says they cleaned my car. They clearly did not clean my car. My first time there and was definitely not happy with the experience. But guess I have to go back whenever the second part comes in."