Jacksonville Chrysler Jeep Dodge Ram 11101 Nurseryfields Drive, Jacksonville, FL 32256

"We are extremely pleased with the service we receive. Quenita, our service advisor is the best. She is very professional, friendly, and always provides exceptional customer service. The work is done in a timely manner, and she always keeps us advised through text messaging and calls. She provides a thorough explanation verbally and in writing and takes time to answer all of our questions. She definitely deserves a 10 for making us feel like valued customers."

"Alex got my vehicle in and out in a very timely manner! Kept me very informed during the whole process of getting my Jeep fixed under warranty. I could not be more pleased. His attention to detail and his job is impeachable."

"Had an amazing sales experience with Jacki to purchase my new 2023 Dodge Challenger! Would highly recommend her! The dealership is huge and they are very hospitable."

"CONSIDER YOUR OPTIONS FIRST! Bought a special order 2023 Jeep Gladiator $62,000 dollars. 9 months into ownership it started to misfire during high RPM acceleration at about 11,000 miles. Dealer service took the vehicle. Tested it and kept it for 2 full days before advising they would need to tear down the engine. Then called back the very next day stating a solar battery charger has voided the warranty and they WILL NOT FIX IT OR EVEN LOOK AT IT FURTHER. I only took it in due to the low miles and warranty. If only negative stars were an option. Next stop BBB and Fiat Chrysler of America. Buying experience from this dealer was horrible (see prior review) Service at this dealer is even worse. FIAT Chrysler Jeep will never see another dime of my hard earned dollars. 9/20 update: Took the vehicle to a non-dealer shop for further evaluation. Ruled out Sparkplug, ignition coil, and fuel injector. I would note that the 3rd party shop validated the Jax CJD technician's evaluation that it was likely mechanical and would need to open engine and inspect lifters, rockers, and cam. After speaking with Donna and Alex at Jax CJD, and providing evaluation from 3rd party auto shop, I will need to remove the Genesis dual battery upgrade and solar panel before they will take it back in for repair. As, when they submit the warranty claim it must be accompanied by pictures of the engine bay. There is much concern that the existence of the upgrades "may" cause the warranty claim to be rejected. Not happy about removing the upgrades, but at least the dealer is willing to work with me to resolve the issues. Based on my discussion with Donna and Alex I will give them back a star in good faith and in anticipation that this will all work out in the end. More to come."

"My purchase of a 2023 Jeep Renegade wasn't even on my radar. A suggestion that I take a look at one was brilliant. Denis asks questions and really gets to know you so he can make suggestions that are pertinent. His sales manager and he worked diligently together to find me a new vehicle that I could afford, feel safe in, and have all the new tech conveniences. They matched me up with a vehicle I love. It was love at first sight with the Renegade. Well done guys! You're the best and you made this whole experience fun and stress free. I really did enjoy the process. Xoxo Susan L 2023 white Jeep Renegade."