Al Hendrickson Toyota
5201 West Sample Road, Coconut Creek, Florida 33073
About the Al Hendrickson Toyota
Al Hendrickson Toyota is a premier car dealership located at 5201 West Sample Road in Coconut Creek, Florida. As a trusted Toyota dealer, we offer a wide selection of new and pre-owned vehicles to choose from. In addition to car sales, we also provide financing options to help you get behind the wheel of your dream car. Our store is committed to providing exceptional customer service and making the car buying process as seamless as possible. Visit us today to experience the Al Hendrickson Toyota difference.
Photos of Al Hendrickson Toyota
5201 W Sample Rd, Coconut Creek, FL 33073, United States
Opening hours of Al Hendrickson Toyota
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 22:00
Sunday:
09:00 - 21:00
Reviews of Al Hendrickson Toyota
"This is my favorite car dealership EVER! They gave me an out the door price over the phone since I live a couple of hours away and they honored the price when I went in. Special shout out to Jacky and Rene!! Jacky answered ALL of questions (and I had quite a few) and even went out of their way to send me a video of my prospective new car! Wonderful customer service all around. The finance manager Jeremy made the closing process quick and painless and wasn’t pushy but did offer an option for an extended warranty. Overall, it was a lovely experience and I wouldn’t hesitate buying all my future vehicles from them. Thank you!"
"My recent experience at regarding the service performed on my Toyota Highlander left much to be desired. Three significant issues stood out to me during my visit. Firstly, I was unaware that a Toyota Highland equipped with a stop/start feature requires a special battery. This lack of knowledge led to two years of frustration and inconvenience. While I understand that information about different battery styles may primarily fall on Toyota, it would have been helpful if other automotive sources such as AAA, Advanced Auto Parts, and O'Reilly had been aware of this requirement. Secondly, I encountered an issue with the pricing and communication at the dealership. Initially, I was informed by the service advisor that the $235 diagnostic fee would be deducted from the total once the cause of the problem was determined. However, upon discovering that a new stop/start battery was needed, I was quoted $635, which I found to be exorbitant. Additionally, when inquiring about the deduction of the diagnostic fee, I had to remind the advisor of our prior conversation. Furthermore & thirdly, I was surprised by an additional 3% transaction fee when paying with a credit card, which was not made clear to me beforehand. Overall, while I appreciate the service provided. I believe there is room for improvement in terms of transparency, communication, and pricing clarity. I hope that by sharing my experience, it will lead to positive changes in the future."
"Ashley made my experience at Toyota service a very positive one. She is the best customer service rep I have encountered to my recollection across many different types of businesses. She was always calm, explained details of the work, provided suggestions, and, best of all, she was a good listener - which should be a skill for any customer service rep, but apparently so rare lately. Many thanks to her manager for his support and guidance. They arranged for my loaner and Ashley kept me updated in real-time on the timing and progress of the repair. Again, MUCH appreciated!"
"Eduardo Chapellin assisted us with great care! Very kind and polite! He was very patient with me in answering all my questions. I will definitely ask for him again on my next car purchase. Al Hendrickson dealership is great as well, very transparent, and their quality cars have the best price. I will definitely get my next car here. Highly recommended!"
"HORRIBLE CUSTOMER SERVICE EXPERIENCE...First time service customer impression: "hurry up and get the hell out of here" that's exactly the vibe they all gave me... Everything seems sooo unorganized and unwelcoming. I'm about to look up for another service. Definitely not coming back here again. I been seating in the car for almost 15 minutes and no service advisor came to check on me. They were all ACTING busy. When I wanted to go to the desk and ask someone about an oil change, I got hit with an attitude the type of "I don't have time for you , come back later" . If I could rate this place MINUS five stars, I will... Maybe is time to renew your personal..."
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