Classic Collision

"Be aware, this shop expects customers to leave their car there for an indefinite amount of time. All while the customer spends a fortune on a rental car or is carless. I took my car to get a quote on a fix that required new auto parts. Typically, shops give you a quote, you take your car back if it's good to drive, and they call you back once they have the parts they need to fix the car. That's not the case at this shop. They WILL require you to leave the car throughout the whole process of quoting, ordering parts, and fixing it...a process that can take weeks or more...absolutely ridiculous."

"They left my car sitting at the same spot I left it for a month! Every time I called to get an update they said they were working on a different part until last week when I called again and they told me to go pick it up. Imagine my surprise when I found it in the exact same condition I had left it. I thought am I on tv? Is this some joke? Having lived in Miami for a while it’s not my first time dealing w bad service, but this is beyond incompetence. Playing with customer’s time and money! I had to get a rental thinking my car was being repaired only to find out they didn’t even move it…"

"In the vast sea of automobile ateliers, this establishment emanates the aura of mastery. Not only was my car restored to its original state, but it was also done in record time. Comming to Classic Collision was an unforgettable experience."

"Brought my car to classic collision after insurance sent me there after an accident. Car was “fixed” in about 10 days. After receiving the car, I noticed a crack in the trunk with no signs of impact which was apparently replaced. When I took the car back to classic collision, they said they would not fix it, only discounted the part. Now why would they give a discount?…"

"Had an accident and brought my car to this shop since it was certified by my car manufacturer and worked with my insurance directly. Drop off was smooth. They did a good job keeping me updated via sms throughout the time they had it. They did take a bit to repair the car but I did not rush them as I rather have the work done well over fast. Well either way this was not the case. The paint job was great but the reassembly was very shoddy. They put a new OEM bumper but failed to align it with the emblem and grill. When pointed out they said they would fix it and call me back to come pick it up. After 4 or 5 hours I get an email saying they were able to fix it. I show up and it was exactly as before. When pointed out again, the employee stood his ground on that being up to "factory standards". After several minutes of arguing it became clear they were not capable of rectifying the situation and I had to leave with the car as is. Safe to say I won't be returning or recommending this shop to anyone. "Repairs that are done right the first time" should definitely not be the slogan. If you love your car like I do and expect attention to detail avoid this place."