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Hand and Stone Massage and Facial Spa
2823 South Orange Avenue, Orlando, Florida, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in the heart of Orlando, Florida. Our skilled therapists and estheticians offer a wide range of services including massages, facials, and body treatments to help you relax, rejuvenate, and refresh your mind, body, and soul. Whether you are looking to unwind after a long day or treat yourself to a pampering session, our team is dedicated to providing you with top-notch services in a tranquil and serene environment. Visit us at 2823 South Orange Avenue to experience the ultimate in relaxation and self-care.
Photos of Hand and Stone Massage and Facial Spa
2823 S Orange Ave, Orlando, FL 32806, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Hand and Stone Massage and Facial Spa
"Really beautiful professional places. The price of membership is great and my favorite massage therapists are Alexis and Alain. My husband got me the membership before he passed because he thought I needed it. I still go today."
"I loved the experience and my masseur. A bit disappointed because my husband gifted my a $125 gift card, so I added some extras to the $69 to bring it up to the total gift card. But was informed when I paid that the cost of my basic massage was$125 and I had to pay $90 for the extras. So it added up to $215 which I felt was unfair."
"I was looking forward to my facial as it’s the first time since giving birth 4 months ago that I’m able to do some self care treatment which was gifted to me. The aesthetician Amanda was nice, but they do try to upsell you on things. She mentioned to me that there was an upgrade to the eye & lip treatment which i had added onto my introductory facial. I only wanted to get done what I had booked online. The upgrade was $50 which I never agreed to, but she assumed that I had wanted it. Little did I know that the upgrade was being performed on me, and for someone who rarely gets facials, how am I suppose to know that the machine being used is for the upgrade? When I went to pay at the end, I was being charged an extra $50 for the upgrade for which the lady at the register had spoken to the manager about and said it was meant to be charged the same amount. I didn’t realise I was charged this until I got home since I’d purchased creams as well. When I spoke to the manager, she gave me some excuse that my facial wasn’t covered with the introductory price of $69.95 or something. It was very confusing. She did only offer to refund me $20 though. I would have much rather have my $50 back and my tip. For something that was meant to be relaxing for me, ended up being stressful in the end. I definitely won’t be coming back here which I had thought about doing"
"I have been a member for over a year. I love being able to go to different locations to receive services. I booked a massage this past Saturday for 5 pm. When driving, I realized I wouldn't make it due to traffic. When I called at 4, the young lady said I would need to get there before 530 to receive the massage but it would only be for 25 mins. I said well I know I won't make it then so just cancel it. She then stated that it would cost a massage credit, or 69.99 for cancellation. Everywhere else has only charged $25 but then I was told every location uses their own discretion. I said ok. Feeling uneasy about things, I went back to attempt to rebook at the same location . The cancellation policy states it would charge up to half the service cancelled. When I spoke to a manager a few days later, she was not very helpful either stating they give two hours to cancel. When I mentioned the cancellation policy, she said that doesn't apply to their location, it's a generic policy. Something is not right. So if you book here, ask questions so you don't feel bamboozled like I did. 1/11/24 Update: still no contact from this business after I sent an email. 1/18/24 Update: still no response from this business . 1/24/24 Update: I received a call to offer a gift card for the situation."
"I’m not one to write reviews on places, this is actually my very first one, but felt the need to share my experience. I have been a loyal member to the sodo location since 2015. I have only had a handful of unpleasant services, more so along the lines of steps being skipped during a facial or a therapist talking through the duration of massage but I have recently learned that there is a points system that I can pull from when I bundle services or get an upgrade. Apparently I have been having packages worth $69.99 used towards facial upgrades that are only worth $20-$30 so have lost out on tons of money over the years. I have read other reviews and it seems this specific location fails to tell their members about the points system, it took me calling a different location to find out I have well over 10,000 points and that my packages have been being used all these years rather than the points. As a loyal customer this is very disappointing to hear. I have always been treated very kindly at the sodo location and this is why they are still receiving 3 stars but the lack of transparency about membership benefits and usage is driving me to look elsewhere. Sad to say goodbye but will feel more comfortable at a location that helps members get the most out of their memberships."
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