Joia Skin

"Would not recommend. Unprofessional. Backstory: After weeks of searching for a good reputable esthetician in Orlando I found Erika. I was excited about the services I received the first time around. However things quickly took a turn. I asked Erika if I could make an appointment to come in person to pick up a moisturizer. She sent me an appointment time slot and I confirmed. Erika never showed to that appointment. Later that day she said she missed our appointment because she was with another client and agreed to mail me a moisturizer. Once I received the product and read the ingredient label I discovered it had grapefruit in it (an allergen we had previously discussed). I then had to make another appointment with her to exchange the moisturizer, which she was 10 minutes late for. Later on I asked her to ship me $290 worth of product. I never received the product. After approximately 2 weeks of waiting around to see if the package would arrive and traveling to 2 separate USPS locations, there was still no sign of the package. I asked Erika if I could get a refund for the products I ordered, but never received or if she would ship out another set of them. She said she would not because she would not be compensated for doing so. After giving her a full week to determine next steps concerning a refund she came back with no solutions. I informed her that I wanted to cancel my appointment 24 hr in advance. I understand that she has cancellation policies in place that include a 48 warning before canceling. I asked if instead of getting a refund for the products I ordered but never received, if she would simply waive the cancellation fee. She rejected that. After which I told her that I would not continuing with her services she charged my card the cancellation fee with the card kept on file. Keep in mind, the first appointment I had with Erika she informed me that she does not keep any card information on file. All of this to say I would not recommend Erika and she is unprofessional."

"Ericka is so knowledgeable and the sweetest person. I love that I can always reach out to her with my concerns /questions and she never makes me feel like a bother. I appreciate her so much and can’t wait to keep seeing her. Her space is also so beautiful and clean. Highly recommend"

"Best in the business. Hands down. My wife recently visited Ericka to get a hydrofacial done. She came out feeling like her skin had just been washed by water from the garden of eden. Ericka was extremely gentle and very well-informed about every single concern my wife had with her skin prior to getting the services. She also walked out with a few products off the shelf being that Ericka also took the time to review the products she was currently using that could have been correlating to the concerns she previously had. It was her first time getting stuff like this done in the states as she previously had her reservations about it, but I can definitely speak on her behalf when I say she will be returning as often as possible. Great experience, EXTREMELY professional, and well-informed."

"Ericka is the most wonderful esthetician in Orlando. She is professional and respectful of your time. As a man she has enhanced my skin routine and I can’t wait to visit again. She offers valuable information with pure intent. I Highly recommend her services. What a person!"

"I have been seeing Ericka since the beginning of her business and WOW is my skin happy about it! She is incredibly professional, listens to your concerns, and fully curates a routine that you will not only stick to, but fully benefit from. I cannot say enough good things about her. Highly recommend!"