Grieco Ford Fort Lauderdale Service Center 1333 North Federal Highway, Fort Lauderdale, FL 33304

"I brought my Ford vehicle in to get repaired unfortunately during a holiday weekend. I didn’t receive my vehicle until over a week later. It took a while to get any answers on why my vehicle wasn’t working properly and the sales associate that helped me that day had expressed that she doesn’t usually, use her work phone or answer it. She explained to me that she would prefer me text her personally, which I thought was a little unprofessional. The sales associate that helped me also explained in great detail that rental cars would be available and that 100% of the cost of the rental car would be covered if I choose to get one at the time. When I went to the rental car place, they told me that I would have to pay for part of the cost of the rental car. That part was very disappointing. I managed to get to work and home but not without repercussions. I’ve taken other vehicles to this Ford service center on numerous occasions, and the service was about the same. They do a good job fixing the vehicle, but unless you purchased the vehicle directly from them, like my most recent vehicle, their prices are outrageous."

"Grieco Ford FTL… job well done! Thank you to Dave and team. Truck was being serviced for reoccurring misfiring issues, rough idle and check engine. Manny Rodriguez (Service Advisor) maintained phenomenal communication. He even sent him a text on his vacation to provide an update. Unfortunately, we didn’t get it on the first visit due to there being so many error codes but Grieco asked me to bring it right back in. Manny Barrios (Master Technician) was able to diagnose and resolve reoccurring issues. Grieco did not charge me for the second visit or additional parts and labor. Thank You!"

"Second time bringing in my vehicle for squeaky brakes which they took a whole day a few months ago and and the result is still squeaky brakes.We have one car for 3 family members and the inconvenience of surrendering a car is loss of work. Now they are saying it's out of warranty for brakes. It's just a big cluster of con people and unskilled mechanics"

"Manny Rodriguez, one of the main service managers is a complete crook. Tried to convince my 90 year old grandfather, three out of four shocks were broken when all four were replaced 100 miles before his vehicle was brought in. I drive down there only one shock is broken and it was broken by a person. My grandfather had taken his car from the shop while they were doing work because they said they wouldn’t have the parts. This is before I had gone down there keep in mind, or there would be no way I would have left him leave with that shock. So they are claiming they reinstalled the shock shown in pictures and sent him on the road. Which if even possible would the most unsafe and dangerous thing ever. They then proceed to try to overcharge to finish the job then decline to continue work once I had asked for photos of the broken shock on the car. Complete scumbags I would rate them a zero if possible."

"Family business dedicated to customer satisfaction??? Too bad employees don’t have that same mindset if it exists at all within the company, particularly service department. Scheduled an oil change and tire rotation online for when I arrived from out of state. Called 4 hours before the schedule appointment to see if there would be an earlier open spot. Sat on hold for 10 minutes to then be told by the service tech Patrick that they wouldn’t be able to do my service as they didn’t have a lift available for my f350 and they were super busy. So when we’re you even going to call me to tell me this? But they are willing to reschedule for a future date when I’m not in the area and what good is an appointment if you can’t keep the first one? Call back to speak to a general manager/manager and the person taking the call transfers me to a voicemail mail but says “ he might be busy and maybe he will call you back” . Nope didn’t call back 5 days later though a message was left. Then went online to leave a review and their online employee chat learned of my dissatisfaction and took name and number to have a manager follow up with me. Yep 5 days without a phone call. Long term happy customers judge the service that is provided as to where future sales will be made. Anyone can sell me a car or more than one in a business environment but how well you care for my future service needs is the true factor in deciding If I will be a long term customer promoting the business to others or unhappy and never to make a referral or purchase. You can guess which category I fall under. It’s easy to sell cars when there is a shortage and demand. Keeping customers and building a customer base through satisfactory service takes more work and this business needs to learn the basics."