Pep Boys 601 Sunrise Boulevard, Fort Lauderdale, FL 33304

"I would give 1 trillion negative stars if I could. I had an ac core replaced at this location. When I picked up my 2015 GMC Terrain the front inside interior was damaged beyond belief. The Pep Boys employee that did the work basically trashed the front interior while removing the seats and dash to replace the ac core. The damage was in the thousands and some parts can't be replaced or repaired. It's been a nightmare dealing with the claim with Pep Boys and not one time has anyone with Pep Boys reached out to me for an apology!!! Pep Boys has taken care of some damages and provided me with a rental car at their expense but not without a fight. I am seeing legal and will reach out to the local media to expose the kind of work this location provides and how they dealt with my issue. In my opinion this is vandalism at its worst by a Pep Boys employee and will see if legal thinks criminal charges should be brought against the employee and Manager. Personally I will never use Pep Boys again for anything and will let everyone I know and meet what happened to me. Thank God I videoed and took pictures of my vehicle before dropping it off at Pep Boys the day they took possession of my vehicle."

"I went into the Fort Lauderdale location on sunrise Boulevard, and was treated rudely by the manager when I explained to him that I had signed the contract without prejudice. Him having no idea what, without prejudice entails, Begins to argue with me and explain to Me that $435 for two tires is not exorbitant. Before I paid for the tires, I asked if there was a Warranty Came with the tires. His replay was “yes”! I will never go back to Pep Boys again. They do not honor their warranties."

"Took over 3 hours to change out one tire, rotate and balance and alignment. Not to mention it took over a week to just get the tire. I called daily and was always placed on hold for long periods of time. There is no communication between staff and customers."

"Great experience as usual. I've used them frequently over the years for tire replacement, and tire issues in the past. They've taken great care of me and my car. If there's a problem, they're quick to fix it. The shop looks great now too after the overhaul. O'Neil is a stand up guy. Great pricing on installs for tires, better than anyone else local, and very fast!"

"The work team provides good customer service. I don't have a bad experience. The sales team and the mechanics all provide good customer service. Aldo is a good leader."