Phoenix Complete Auto Care

"Cero star! They charged for the diagnostic and the diagnostic it was wrong. Plus they try to charge 800 uss for a wrong item. Stay away!"

"Honesty and Good Customer Service is something not that common now a days, but if you go to Phoenix you will find both and beyond. Alex, a very smart individual, will explain the process and apply 100 pounds of empathy to your situation. At the very end, you end up paying probably similar prices compared to other retailers, but you will leave with the satisfaction of being treated like a human being and not like a Money Dispenser Machine. Thanks Alex, you were the kindest thing that happened to every single Customer yesterday, Sunday, Dec 17th."

"The shop charged me $180 last time for a water pump and labor that they never installed, so I decided to try them again to use this credit because I needed to replace my wheel oil pump and two pressure hoses (I brought my own parts because they exaggerate with the prices). In the beginning, they said about 3 hours of work, so I agreed to $120 by the hour (very expensive); however, after leaving my car there for 2 days, the Spanish male from Cuba or Venezuela at the front desk said it was 5 hours of work ($600)! saying he is doing me a favor? and saying that the computer calculated the prices? I had to be very clear with him about his attitude and the exaggeration of the prices, so he decreased the labor, and I paid about $400 (which I should not have paid for). Later on, I found out that they did not install a new pressure hose that I gave them that cost me $100 and that they charged me $80 for installation. I reported the issue to their manager (an Asian male; I do not remember his name), and I am still waiting for them to call about this issue. Let me mention that the only good and honest people there are the manager, Claudia (unfortunatelly, she was not present at the moment), and two mechanics that I met (I used to bring my car there for many years). However, due to all the incidents I have had with them recently, I will not return to their shop. Sincerely, I hope they do better. Thank you,"

"worst place to get your car fixed en norte maim! Bad service, employees with attitude, manager without costumer service. and they still didn't fix my car I had to pay for a *S*** service!"

"the customer focus in this service is simply terrible. we came to make a diagnosis of the cooling system. we were told that we should leave the car and in an hour and a half they will take care of it. the question whether we can sign up and come back later was refused. we offered to pay the full amount in advance, but the manager said that either leave or leave. there are no other options. that's how they work. We were very upset by this treatment. There was Hispanic women manager."