DR CAR GLASS LLC

"Really too weak customer service... I called them Friday than they booked my project for Monday BTW 11:00am and 3:00pm. I wait all day in home for that. Technician called me at 12:00 for to inform he will be able to be here my place for to replace my windshield around 2:00pm. I said okay but I will be appreciated if any chance to earliest. He called me at 3:15pm he is at Vero Beach, driving to my place :( I canceled appointment and hired another company timely manner also cheapest than this company. They need to educate workers about how provide a good customer service even service would be late than booked timeframe. Argue with a customer is not a professional way. You need to think double when you hire this company"

"Mr. Juan was so helpful and polite during a very difficult situation. My daughter’s car got vandalized. They provided prompt and professional service. I would definitely recommend this company."

"Be aware of the SCAM!! This company is a cheating company. They lied to me that there will be no impact on the insurance premium. Then they will send a big bill to the insurance company and your insurance premium will dramatically increase. Never do business with this scamming company or your will regret!!!"

"Be sure to read all the documentation they send over for signature. After reading a few of the reviews mentioning their insurance companies were being sued, I grew weary. The document they were requesting that I sign stated I did NOT want a written estimate of the job if it were to be over $100. However, I did. I reached out and requested on. The gentleman told me it'd take up to 24 hrs for it to come through especially since it was a Sunday. (Miraculously he had it at 5 PM on a Sunday nonetheless) The written estimate still stated that I did not want a written estimate, and his excuse was that he is unable to change that option. He advised that a claim had been opened with my insurance company, and that I was able to get scheduled for today 9/25 @ 4:30 PM. They dont provide any appointments later, so I requested to take the afternoon off from work. I called my Insurance Agent to let her know and she advised that I call my Insurance company directly to file a claim or find out if one has already been opened. When I called the insurance agency, there had not been a claim opened. So I went ahead and opened one. During that call the technician called at 10:00 AM requesting to know if I was available to get my windshield changed now, and I told him that I wasn't because I was at work until 3:00 PM like I had told the gentlemen yesterday. He began to pressure me and stated that he could drive up to my job to do the window change, and that it wouldn't be a problem. I told him I'd give him a call back. He proceeded to call 3 additional times and text me to see if I was able to get permission for him to do window repair on my job site. Between being lied to about a claim being opened, pressured to move my appointment up and the reviews stating their insurance got sued, I decided to cancel my appointment. I then received a phone call from the person who scheduled my appointment and he was excessively rude, stating that this back and forth was too much as they schedule 100's of appointments a week. He insisted on needing a reason for the cancellation and I told him that I decided to schedule it through my insurance directly, he told me that they already had a claim number open, and when I asked him for that claim number he scoffed and was not able to provide it to me. Overall this process was sketchy and tiring. I wouldn't recommend this company based on this experience alone."

"Super awesome & quick! I reached out to them and the next day they were able to come to my job and replace my windshield in less than 30mins. Maintained contact the whole time and were very sweet."