Pines Ford Service

"Stay away from these guys! No quality control at all. Went in for recalls and a leak. First time told it was “done”, passenger footwell carpet was wet and moldy and all buttons on left side of steering wheel no longer worked. 2nd time was told it was done, no leak test was done after new carpet and there were addtl leaks found after I asked them to retest. After 3 weeks at dealership asked for my truck back and find broken clips in the frunk as well as the tailgate."

"Service advisor Kenny Gilman is the person to see if your vehicle needs service. Great communication and customer service. He was a pleasure to deal with which is very hard to find these days. Thanks Kenny."

"Roger Ramkisson is the best service advisor, hands down!! He has always been the one to service our Ford Explorer, never an issue and greets me promptly when I have a service appointment. His is always professional, friendly and efficient! In my opinion, Roger makes Pines Ford service the best place to take your Ford for service. Also want to note that all the employees there always greet me with help and a smile too. Great place!!"

"Terrible Customer Service!!!! If I bring my vehicle in for major recall service, I should be provided a loan vehicle. Service agent told me they needed to keep my vehicle for 2-3 days, then gave me the runaround about if he had loans available or if he would give me one. I have already filed a complaint with Ford and reported this issue via my recall notice. Unbelievable!!!"

"IT WAS STOLEN FROM PINES FORD! We brought our 2020 Ford Explorer ST in for service. I gave them the keys told him what I needed done listen to their recommendations. They drove my car away. Seven days later I got a text message saying that they can’t find my car and that they are looking for it. They check their security cameras, and they saw someone walk up to the car get in it and drive away. Where was security? What is the point of having cameras if they can just walk into your lot and take a vehicle as if it was unlocked with the keys in it? The GPS system was disarmed before they even got into the vehicle so it makes me suspect as well as many others that it was an inside job they could easily have duplicated the key there at the dealer. The guy was on the phone talking to someone as he was going up and down the aisle, until he finally stopped at my car walked over, got in it and drove away, this happened the day before so it was missing for almost 24 hours before they notified me the police found it in Miramar Florida. They had stolen the wheels and tires broken the rear panel to disable. GPS stole the spare tire in the jack and all the equipment back there and left it in the parking lot of a hotel. I contacted the dealership and spoke to the service manager. They told me I have to claim it on my insurance and take the hit. I have a $1000 deductible and now my vehicle is a theft recovery. It shows on the Vin and it has a police report that drops the value of my vehicle at least $5000 which will make it hard to trade in or sell later on if a mechanic was driving my vehicle on a road test and got into an accident they would have to cover it. This is no different. They could easily do the right thing request me to bring the car back they can order all the missing parts install them look the car over to make sure there’s no other damage and give it back to me without making me file a claim on my insurance, but they refused to cooperate. They deny responsibility and now I’m finding out that there have been other car stolen on their lot as well so they are negligent with our vehicles when they brought in for service. This is a large dealership. I thought it would be a good choice to have our car serviced. I am telling anyone and everyone my story, and what happened to me so that they can be warned the police are investigating and they believe they have a suspect I would want you to go to a different dealer, and I would warn you to put some sort of tracking device on your car because they knew exactly how to disable to GPS and it was done before this guy even got into the car. This is bad. This is not the way a long time Ford owner should be treated."