B WELL SPA & SERENITY

"I booked a 60 minute couples massage for my husband and I and normally when you book the receptionist if you prefer male or female therapist. Well when we got there the young lady tells us they only have a man and a woman. I said to her, "why didn't you mention that when I booked"? She said "we never disclose that information" I said but if I booked a COUPLES massage, why not mention that"? She proceeded to say "most people will tell you what they prefer " I told her "listen, we've gotten several massages and every time we booked we were asked what did we prefer" anyway we got the massage but my husband took the male but only let him massage his back and shoulders. The female was HORRIBLE! They both walked in the room speaking Spanish and I said no, English we don't understand Spanish. She had no clue what she was doing! Worst massage EVER! My husband was ok with his back massage. I would not be going back and I DON'T recommend anyone go!"

"The disappointment is big. In good faith my husband gave them full payment plus tip up- front since before Christmas for treatments. I’ve yet to be given an appointment to receive treatment. The person who does the treatment has so many excuses for being out, I got the whole run around as to why they couldn’t find their own employee. Too complicated for trying to b well."

"I just spoke with a lady on the phone made me not want to book here. When I spoke with her, I asked her about fulfilling the full time booked for my massage, as the reviews I seen here do not indicate that that is so. She became defensive & said there are no such reviews. I told her it was, that's why I asked, but I asked her to just let me know if my 60 minutes will be met. She ignored that & focused on the reviews that she said I was not telling the truth about. She said she is on Google now & doesn't see the reviews. I told her to click "Lowest". I have no reason to lie, just answer the question. She said well if it was two years ago then we have different owners from then. She continued to try to go back & forth with me about reviews instead of my reservation inquiry. I told her Nevermind on booking. Extremely unprofessional. First she said I lied about the reviews, then said the reviews are old from previous owners. Do not expect professionalism here"

"Great surprise... I received a gift card for my birthday for a couples massage... It was spectacular.. Yanetsy and Mario took care of us.. I highly recommend this place."

"I just had the most amazing experience with a couples massage here with Yanetzi and Mario. They are very professional and make you feel extremely comfortable. You can tell they are very skilled and I would highly recommend this to anyone!! I did the 60 minute massage with hot stones (which are amazing and a must try) but I will definitely be back for the 90 minute one next time. This place is amazing !!"