Walmart Auto Care Centers

"Super busy location, it is the only Walmart in the Broward area with this service, so while it is true the waiting time is a bit long this is the reason. I went Sunday morning figuring people would want to sleep in or would be attending church. Walmart needs to expand these services to other store locations so they don't burn out the workers in this location. I found them to be very pleasant, helpful and the prices for the services provided were excellent. I highly recommend them just know you need time and patience. They are super busy. I bought the tires online and I had four tires, mounted and balanced with a warranty for my Ford Mustang for less than $500 not bad, not bad at all."

"Absolutely not. Brought my car in for an oil change and after being told it wouldn’t take long, here we are 2.5 hours later and me leaving without an oil change. What gets me is lying about how long it’s going to take .. just be honest!!! Don’t tell me 20 minutes and 45 have gone by and my car is still untouched. Now it’s apparently “about to be started” and it’s going to be another 30 min, but you told me that 45 min ago .. I’ll go elsewhere."

"On 8/25/2023 I brought my vehicle to have the tires replaced. After picking up my vehicle it was shaking like crazy. I knew it was never balanced Called back and there was no space to fix my problem. Incredible that I was charged for a service they never did . And dangerous too! Had to take to another place where they told me my lug nuts weren’t torqued either."

"Got a great price on some premium tires. Made an appointment about a week out to get them installed. When I arrived, they told me they couldn't install them as my wheels would get damaged. I appreciate them being honest, but then why was I even allowed to book the appointment? I have stock 21 inch wheels, nothing aftermarket. Instead of being able to get them installed I had to stuff the tires in my car and find another place to install."

"I have been a retail manager with high customer service skills for about 20 years. I just added stars because of the service manager Lincoln, which was the only one showing high customer service standards. I had to go to work and my battery was dead this. I arrive to Walmart in Pompano because they had in the past given me great service. I was just trying to ask them for the service and two of the guys working in the cars approach was aggressive and not polite at all. They send me to park and said they will help me turn the car back on later. I felt already frustrated, parked my car and went inside and did the line. When I approached the register I was neither welcome nor greeted and she just asked what I needed. I was going to respond and mention battery service and she interrupted saying “it’s one hour an a half”. I said ok but… and I was going to explain her I was in my way to work and it was just a battery she did not even let me talk, repeated is an hour an a half and I just left. I came out and ask them to please help me start my car and they gave me an attitude again and took forever. I went back inside Walmart Service Center and asked for the store manager. The service manager immediately react and said finally how I can assist you? Right there I felt someone cared and I calm down. I explained him the whole situation and he immediately looked into the best options to assist me. If it wasn’t for him I was going to leave somewhere else and give not stars at all review. He is just himself a 5 stars, I believe his name was Lincoln. The cashier did not have a tag at all and never apologized. The other 2 guys didn’t either apologize. When I was back at the register paying for the purchase and service she was again not pleasant at all and when I asked for change for a tip to the guy that fix my car, she denied she can open the register. I immediately asked the manager for change he said she can give you change and I said, no she denied it. He went himself to give me change and I said, thank you I really appreciate your help. You did a great job assisting me and I will give a review to you but also one to your employees because she has not be professional at all. Today, I removed the two extra stars because I had to go to Advance Auto Parts to get fixed and done properly the installation of a battery Walmart did completely unacceptable. They couldn’t believe how Walmart did the job and they asked me how they let me go so unsafe."