Pep Boys

"Brought my 2016 Camaro in for tires and alignment. Picked it up car pulled right. Brought it back for them to do alignment again. Pulled to left when they were done. Air pressure in tires was all over the place. Spoke to mechanic who said something else is wrong. Told them car was fine before. Assistant manager was just rude and said we can just refund you. He also told me tire pressure would even out. All 4 tires had different amount of pressure in them. Ask for a print out of the alignment was told machine is old we don't have printouts. Brought car to Tireplus they did the alignment no problems. Provided a print out and we saw where it was prior. Do better pepboys and not try to tell people they have something else going on. Very disappointing. The rude Assistant Mgr and the mechanic need to improve their skills. They seem to think they know more then the consumer. To tell me I have been doing this for 33 years and never had a car comeback? Obviously, you can't align a camaro. Just their attitude alone makes me never want to come back."

"On a Saturday evening I noticed a nail in my tire. I went online and was able to buy the exact tire I needed, and scheduled install for Sunday morning. I added an oil change also. Juan at Pep Boys located my order and appointment and I was done in about an hour and a half. Very nice and professional. Great job!"

"I cannot recommend this Pep Boys location on Univ in Coral Springs. We ordered a tire on the phone, which was supposed to be here on Friday, the day after Thanksgiving. On Saturday, we went in to see if the tire was there, and they said they had no record of it being ordered. So we re-ordered the tire there at the store, with the technician coming out to look at my car and the specific tire we needed. This time we took the technician’s name. Nice guy, super helpful. He said it would be in on Monday, 27 November. By Tuesday, the 28th, we had not heard anything so I called at 3 o’clock in the afternoon. Someone picked up the phone, very quickly told me to hold, and put it back down again. After waiting on hold for 27 minutes, somebody else picked up the phone and said oh sorry that person must’ve just put you on hold and walked away. So I inquired about the second tire we had ordered, and he said there’s no record of an order with that phone number. I told him the name of the technician who had helped us and he said yes he works here, but there’s no record of that tire being ordered. I told him the brand of tire I was looking for, and the year, model and make of the car that I was looking to put it on, but he wanted to know specifically the size of the tire, which I didn’t know. I said, that’s why I asked the technician to come out and look at it. After a few more minutes of silence, while he was looking on the computer, he said he couldn’t help me. I said OK thanks I’ll go somewhere else. And he very cheerfully said OK and hung up. Now, the second guy on the phone was very nice and cheerful but he didn’t help me. And he wasn’t really interested in helping me. Nor was he interested in losing business. I don’t know how it’s possible to order something, the same thing, twice and the store has no record of it. And leaving someone on hold for 27 minutes because you forgot? Nobody noticed the light was flashing for 27 minutes? Customer service is really lacking these days."

"From the moment I called to get prices, I knew this was the place I would be bringing my car to. Richard was super helpful and inviting on the phone, unlike other nearby places I called like Tire Kingdom and even Nissan! It gave me “we value your business vibe” and why not! When I arrived to pick up my car from being serviced, again the same customer service Richard gave me over the phone he gave in person. They are very transparent and give you honest recommendations! I will definitely be back here for my next service and I definitely recommend people giving them a try. This place really values your time and business! Thank you!!"

"Pep Boys was extremely professional and helpful. I had taken my car to a Nissan dealership for an oil change and had been told that my alternator was making a noise and should be changed out and that it would cost $2,000 dollars. First of all, Pep Boys estimate of what it would cost to change out my alternator was less than half of what the dealership was going to charge me. However, when I took my car to Pep Boys, they had the integrity to inform me that there was nothing wrong with my alternator and it didn't need to be changed out. It is hard to find a trustworthy mechanic these days, but Pep Boys will definitely be my go to in the future!"