Firestone Complete Auto Care

"If I could give 0 stars I would! They will rob you! I had a flat tire w a nail in it and the man who worked there said they couldn't patch it bc it was too close to the firewall... Might I add that was a brand new tire... they wanted to snake me for $265 for 1 new tire.... I kindly declined and took my flat tire to the gas station filled it up and thank God I made it to a honest tire company and for $20 my tire is good a new! Don't let these people steal your money. Not to mention the men who work there are beyond rude and yelled at me in the parking lot bc I was walking across the parking lot to get to the next plaza, to move out of the way so he could drive a car in the garage from the parking lot! Last time I checked pedestrians have the right of way. Don't waste your time or your money"

"Dixon listened to the urgency I needed to have my car maintenanced that day during a busy work week. The job was completed within the time frame that I needed, he over delivered on the timing. Also, he was very friendly, professional, personable, and polite and it was much appreciated during a stressful time for me."

"Absolutely atrocious job. I came in for an inspection of a noise coming from the wheels after a brake service (resurfaced rotors and new brake pads). The crew took 2 hours to inspect the car and could not give me an explanation to why the noise was happening. They simply recommended the brakes get redone. Its like they didn't even consider my initial complaint. Upon inspection at home, I was able to deduce the noise was coming from the left rear wheel. When I called the store for an explanation the store manager Alexander was unable to tell me what was wrong with my car or why the technician recommend redundant services. I have yet to hear back from the store on what was wrong with the car. I have since gone to a competitor down the road (Midas on Northlake blvd) and they were able to identify and solve the issue in one hour. Absolute JV and amateur job by the store crew. Extremely disappointed with my service and waste of time. The firestone crew should of paid me for the services they provided and waste of my time."

"The new manager “Aeri”went above and beyond to accommodate me and make my situation fair. He was kind and courteous and addressed my questions and concerns in a manner that was respectful and supportive. I will definitely bring my business back to Firestone. Also, employee, I believe his name was Dixon was extremely helpful as well. I’m happy to see that you have placed a new manager in your store."

"I stopped by this store to have them check a tire since there was a nail in it. I was going to have it repaired, but since there was on 3/32 left decided to get four new tires. I set up an appt for 10:00 AM and they promptly took my car in. Upon checking if you offered a military discount they said yes and took 10% off my bill. Everyone I spoke to were extremely courteous and polite. I would definitely recommend this location, due to the quality of service."