Courtesy Hyundai Service 3810 West Hillsborough Avenue, Tampa, FL 33614

"Update (2/19/2024) After I have tried several times to call the Courtesy Hyundai service department, I have yet to receive a call back even though they "will be reaching out to me." The few times I was able to reach anyone, Rick was always "busy" or "away from his desk" but "don't your worry Mr. Ledbetter he will call you back." Well it has been over a week and I am still waiting on a call back, Rick. Original: Rather than honor the sticker they printed out, they proceeded to charge me $72 for the oil change and say “this was printed by mistake and there’s no such thing as a free oil change.” Interesting how the “roller” accidentally printed out something that does not exist and how it was accidentally put in my car during my last service with them. Very bad customer service for not honoring their claimed mistake."

"Sean, Tiffany, and techs/mechanics are great. They definitely ease the stress of costly repairs and are very courteous. Thank you!!!"

"Took my car in for a noise in the transmission back in April (4/14/2023). They charged me for the repairs they could charge for which equals 1500 for a differential bushing (so far) They kept the car for months and months claiming other problems so they supposedly repaired my clutch and all my catalytic converters under warranty.I finally got the car back EIGHT MONTHS LATER (a couple weeks ago in early December). It has the same noise as it had when I took it to them in April so they ultimately hijacked my car and didn't do anything. The people in the office do not care and do not respond to you. I called corporate and talked to someone that acted and sounded like an internet repair scam. Do not even darken the doorstep of this dealership or service dept. I took my car to my family mechanic who diagnosed the issue in less than 2 hours... and the dealership couldn't fix it in 8 months. They are incompetent or this is their normal shady practice. I'll never buy another Hyundai or Genesis product. I'm ready to take further action . They do not honor the warranty they love to plaster in every advertisement."

"My wife was having issues with her keys so we went to the dealership to see if they could reprogram them or if not then buy a new key. They claimed her old OEM key wasn’t working and she needed a new one. I don’t believe that is true but whatever we got the new key for about $400. My problem was the diagnostic, we didn’t need or want a diagnostic performed but the sales guy talked my wife into it and she got it for an additional $170. I’m certain that the diagnostic was either done by someone incompetent or more likely not done at all because the results were ridiculous. They recommended a tune up and motor mounts which I’m sure they recommend to anyone that comes here. Then they recommended a brake system flush which we had done about 4-5 months ago. They also recommended we drain and recharge the refrigerant in the ac system which is completely ridiculous to me, why on earth would you do that to an ac that works just fine and on top of that they did not notice the wheels tie rods were worn out and needed to be replaced. We discovered that about a week later when we noticed some alignment problems were happening. So I’m very confident they just charged us $170 for a diagnostic that wasn’t actually done. What a scam."

"I don’t know where to start. First of all, everything they had quoted me I have found to be at least half price at other shops. Then there’s the question of whether they’re actually doing anything right. They were supposed to fix the lumbar support in my seat before my warranty expired; they claim they did, after it took forever to get the part (a few months at least, but I forgave that, maybe out of their control), but soon after my vehicle was out of warranty I found that the button was not doing anything again. I have a bad back and that aspect of my power seat is perhaps the most important to me. Then right before I moved out of state, they told me I desperately needed new tires. That the ones I had were borderline dangerous due to irregular wear. Well guess what? They’re the only place that has serviced my tires for the entire life. This includes numerous rotations, balances, alignments, etc. in fact the last few times I took my car in here they told me I needed an alignment, and then I’d bring up that they just did an alignment the last time. They would look perplexed and then tell me that they’d do it again. Someone wasn’t doing something right and I have concluded that my BF Goodrich tires, which only had 35k miles on them and should have lasted at least 50k, were toast due to the people servicing my car. There is no other explanation after numerous rotations, balances and alignments for the tires to be considered “borderline dangerous” at just 35k. I’ve tried to take all this up with Hyundai of America customer service, and responses have been spotty and further and further between. Now I have moved to NC and the service depts here also have terrible reviews. Furthermore I was never offered a loaner when they had my car for prolonged periods of time, and it was like pulling teeth to get a ride back home or to work a few miles away. No more dealerships for me."