Pep Boys 2994 Alafaya Trail, Oviedo, FL 32765

"Made an appointment to have my tire looked at for a possible air leak. Waited for almost 2 hours and my car was still sitting there untouched. I approached the counter and was told they were short of staff, but it would have been better to be told they are short and see if I can come back later. Ended up leaving, wasting 2 hours of my day! I would give zero stars if I could. DO NOT GO TO THAT LOCATION"

"Had tires put on at this location a while back. Seems like they don't check their own work, as I just found that the passenger front tire was installed with the bold print INSIDE indicator facing the OUTSIDE of the wheel. No apologies when I told them about it, just an apathetic "ok bring it in"."

"Avoid making appointments at this location. They are not able to keep them. Booked an appointment online for an alignment. When I arrived for that appointment, I was informed that the technician was not available until the following week. I re-scheduled with the tech at the counter for another day. I arrived to THAT appointment to find out the technician was once again, unavailable. Apparently he wasn’t even scheduled to work that day. Two days I took off from work early for what were supposed to be confirmed appointments.. Honestly, you’re better off finding somewhere else to have an alignment done."

"I went for an oil change yesterday and because it was a 2023 car, they didn't have the right oil filter and it would be another hour. They offered me a Lift ride home (no charge) and come back when it was completed. Never experienced this before and a great courtesy to customers. Very impressed! Thank you Pep Boys."

"This is by far the worst experience we’ve had with a mechanic shop. There is a long back story involving poor customer service, mis diagnosing the initial problem, sending notices that the car was finished before it was and asking that we no longer use the app and communicate with them directly, and on and on but the worst was charging for a NEW battery and alternator and after a nightmare of dealing with them and getting the car 2 days after promised- the car wouldn’t start after being driven for one hour. After fighting and following up with the store manager and refusing to tow the car back at OUR expense as they suggested he explained that the alternator they installed was refurbished. I paid for a ‘NEW’ alternator and this is what I received. We are now awaiting a refund but I am doubtful that getting that resolved will be that easy. The worst part in all of this is that my husband and I are dealing with it via phone on my daughters behalf as she is away in college near this shop. We explained that to them BEFORE towing the car there in the first place. We discussed the situation at length and explained that we’d need to deal with it all as she is 18. They took advantage of the situation and I am appalled and disgusted. Do not ever take your business to this shop. READ YELP reviews- I just went to leave the same review there and found a review about a similar issue with an alternator that stopped working the same day just two weeks ago. This is obviously something that they do regularly!"