Ford Service
9001 East Colonial Drive, Orlando, Florida 32817
About the Business
Ford Service is a premier car repair and store located at 9001 East Colonial Drive in Orlando, Florida. As an authorized Ford service center, we provide top-notch maintenance and repairs for all Ford vehicles. Our expert technicians are trained to handle any issue that may arise, ensuring that your vehicle is running smoothly and safely. From routine oil changes to major repairs, you can trust Ford Service to keep your Ford in top condition. Visit us today for all your Ford service needs.
Photos
Contacts
9001 E Colonial Dr Suite A, Orlando, FL 32817, United States
Hours open
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews
"Talk about service recovery! My experience with the Ford Service Center went from really bad to really good by the time everything ended. I brought my 2018 Black Ford XLT for a transmission service back in September 2023. The representative at the time stated that the diagnostic check to find the issue with my truck would take no longer than a week. A month later, my car is still at the service center with no diagnostic and they would not give me a clear answer as to when it would even get checked. Out of frustration, I was ready to take my truck back and look elsewhere for the service. At this point, a new representative (Shane) took over the service of my vehicle. Shane is the epitome of what customer service should be, as he was very informative and attentive to the situation with my car. Within that week he got the diagnostic to my vehicle done. Once they found the issue with the car, Shane stated the next step would be to order the transmission piece needed for repair and once the part got delivered, he would advise me when I could bring my truck back to the service center. Once the part arrived, Shane notified me and I brought the truck for the repair. Shane took it upon himself to deliver this truck to the mechanic and explained the urgency of this repair. 4 days after dropping off the car, the repair was done! I was literally expecting the repair to take weeks due to my previous experience, but Shane was on top of everything from the moment he took over to the moment he gave me my truck back. Thank you, Greenway Ford and thank you Shane!!!"
"The service department is far from a 5 star rating. If you don’t call for updates you’ll never get them. 8am appointment and I never got any updates until I texted the advisor once around 11am and he had no information.. Then my wife called around 3pm and she never got a call back. I texted about 4:30 and was told he’s waiting for approval for the warranty and was told they couldn’t finish the car today and would be in touch shortly with more information."
"Shayla is terrible. If she answers the call I would not talk with her, she literally laughed at us on the phone and couldn’t understand most of the questions we asked."
"Don’t call this Ford if you need an emergency charge for your Mache. Helping our daughter move in to UCF. Not a single working charger in the area and they won’t let you use theirs. Tampa Ford has no problem letting you come by for a charge. Horrible representation of the Ford company. They said because we didn’t buy from them they could not help us out. This is ludicrous. Of course we didn’t, we don’t live in town!"
"These guys were great and took care of us even though we didn’t have good credit or long history and got us into car 100%. We visited many dealerships and they couldn’t make a deal, but here they promised us a car and they delivered."
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