Firestone Complete Auto Care
7045 Narcoossee Road, Orlando, Florida, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 7045 Narcoossee Road in Orlando, Florida. With a team of experienced technicians and a commitment to excellent customer service, Firestone Complete Auto Care offers a wide range of services including oil changes, tire rotations, brake repairs, and more. Whether you need routine maintenance or a major repair, you can trust Firestone Complete Auto Care to keep your vehicle running smoothly. Visit us today and experience the difference for yourself.
Photos of Firestone Complete Auto Care
7045 Narcoossee Rd, Orlando, FL 32822, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"First off I typically hate chain tire places, they seem to push for things you really don’t need, and have a slight condescending attitude when explaining why you need to buy extra services, this Firestone was not any of those. Bryan was extremely helpful and had a great attitude. Very helpful. I’ll come back to this center. Check them out."
"The service is professional and easy. The price is fair not expensive. I like service manager Brian. He is kind, easy going, and professional. Will definitely visit Firestone this store again next time. Highly recommended to other drivers who need car services. Yes, I will."
"Exceptional service! I recently had to change a tire on the go, and they swiftly took care of it for a mere $30. Moreover, they promptly replaced a faulty light bulb under warranty on the same day. Their speed and reliability are truly commendable."
"I had two flat tires, I called the store at 6:30pm to let them know I was waiting on a tow and would be willing to drop my vehicle off and wait for service until the next morning. Brian and his staff were still there when I arrived and was willing to assist me although I arrived right at 7pm, time of store closure. They worked on my vehicle same day to ensure my child and I’s safety of getting home. The staff were very nice and no one hesitated to get my vehicle back on the road. I am definitely making this my new auto repair shop. I appreciate the compassion and empathy that was given in my situation thank you"
"After calling a good 10 chain alignment stores, this firestone was the only one to accept doing an alignment on my tesla model 3. I had a nightmare dealing with the Orlando Tesla service center and they were booked 2 weeks out. My steering wheel began to be a couple degrees off counterclocwise and I know some excess wear on components can begin at those signs. Scheduled an 11am appointment for an alignment on Monday right away. Got there and was told it would be no way more than 2 hours but definately at least an hour by the store manager Brian, however there was 2 cars ahead of me. There was one in line and one already on the rack. Having an appointment, I shouldn't have to be put behind the line. I understand one already being on the rack as sometimes things take longer but if appointments were running behind I believe I should've been called and asked to be pushed back or rescheduled. I prepared myself that it would take 3 hours mentally and decided to hang around the plaza. It ended up taking 2 and a half hours. It was around 1:30 by the time my car was off the rack and ready to be paid. Everything was truly 5 stars up until this point as waiting can be a one off situation that doesnt happen often. However, after getting in my car and pulling away, I noticed my steering wheel was now off some degrees clockwise. No big deal so I went back inside and told Brian that the the wheel was crooked again. I was told that there was 2 cars ahead of me again. If I was already waiting and my car was messed up I shouldnt have to wait again. Its fine if I was next in line but 2 cars back is not worth it. It didnt take as long as expected and thats fine. I went to leave this time and my wheel was roughly in the same spot as I came in with. I called once I got home and asked for the manager. I told Brian that my wheel was off yet again and his responce was "What do you want?" and offered to refund or try again. I wanted to try again of course and rescheduled for friday morning. I tried to get the earliest appointment but was told that that tech is always late and I would need a later time. A little unprofessional. Over the next few days my email was blown up with those typical "customer surveys" from companies to get feedback. By the time I got the third I was upset that they were asking for feedback when my car wasnt even in for service yet for the third try on an alignment. I gave them my thoughts in the review that I was made to wait excessively, my appointment time was not truly honored, and my vechicles problem wasnt even fixed. Jumping to friday, I walk in for my rescheduled appointment and brian tells me that after talking with his tech, they are nolonger going to work on my vehicle. So you made me drive 25 minutes there to just cancel my appointment. They refunded me my money and once the refund was given, brian felt the need to comment on my customer feedback or "review" in his words being poor, especially since I wasnt irritable, upset, and seemed fine in person. Holy unprofessional! So since my review was so negative I decided to write this one as a mini follow up and public. I felt gaslit that I was truly the problem expecting so much out of an aligment and my car was so different than a car being that it was a like a space ship to go to mars. Decided to go into a more "luxury" or specualty shop the same day, Maitland Tire Company. They had me in and out in less than 30 minutes and I didnt even have an appointment! only cost 30 dollars more than Firestone and my wheel is near perfectly straight. My car feels like its driving better with less resistance too. They were conserned that I thought a tire alignment on a Tesla was so different because of all the places that refused to work on mine. The money difference doesn't matter as I cant get back the time I wasted dealing with this Firestone. Attached is the steering wheel before I went and then after the first alignment both were driving straight."
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