Firestone Complete Auto Care

"The staff at this location is always friendly and accommodating, they always explain what needs to be done and they offer the best price available for all of my maintenance and repairs."

"Considering it took almost 2 weeks to get the parts in, the wait time was only an hour. Christian is always professional and has great customer service. I was not expecting 2 hose clamps installation to be over $250, but it needed to be done."

"Sadly, you're probably reading this after Firestone has taken advantage of you...But here is my story. I've taken my vehicles to Firestone for twenty plus years. I spent over $2000.00 on the front end of my wife's vehicle and the problem still persisted. Julio at Firestone began throwing excuses my way. It was a neighborhood hood mechanic that told me a new front tire would fix the problem. And sure enough it worked. But it doesn't stop their. They replaced a radiator which led to a string of events in my truck making a loud squeak. Again I spent well over $2,500.00 for a continuous problem. Julio began getting defensive, saying that corporate wasn't going to do anything. I remember thinking, 'why are you talking like this after all the business I have given you. A friend told me about an honest shop, RESCUE AUTOMOTIVE, east colonial. The only problem with my truck was the belt Firestone put on was too big. Yet they had me paying them to replace everything connected to my belt. This company isn't what it used to be. They don't diagnose anything but instead throw parts at your problem. We should all get into the habit of reading reviews prior to spending our money."

"Unprofessional people at the counter. Too busy talking and playing. Had a 1pm appointment. Arrived at 1230. Didn't even take my car until 3pm. Had a woman come in at 3 that wanted an oil change and they were about to give it to her until someone said oh that truck needs one first. Counter people refer to customers as boss and papi. Very disgusting and I will not return. Nothing you can do offer or say will change my mind about how this place is run."

"Let me start by saying that I faithfully took my car to this Firestone for over 12 years and believed I would own this car for years to come — that is no longer the case, and regret that I must even leave them one star. I took my beloved Fit in for a routine oil change. I was informed they would rotate the tires because it was a mandatory task for the warranty. Two hours later I received a call telling me that the steering couplings need to be replaced. After confirming that this was a mandatory safety issue, I approved the repair. I heard nothing back after that. On my way home from picking my fiancée up from work, we passed my car on a side street, and I assumed they took it out for a test drive. Instead of going home, we intended to drive to Firestone and pick up my car when it arrived. Sitting in traffic I watched in my rear view mirror as cars turned off the road to reveal my Fit steaming and crushed. I turned around, parked, and found that the Firestone mechanic was being negligent behind the wheel and hit another driver from behind! The Fit is totaled! I received no apology from Firestone because all they are bound to do is refund my insurance company. I no longer have a car and now must buy a replacement on my own because there appears to be no legal recourse in the state of Florida for either their mechanic or Firestone to compensate me for the vehicle they destroyed. Take your vehicles in with caution because this could happen to you and you will be left with nothing."