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Hand and Stone Massage and Facial Spa
2425 West State Road 434, Longwood, Florida, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Longwood, Florida. Our skilled therapists and estheticians offer a wide range of services including massages, facials, and body treatments to help you relax and rejuvenate. Whether you are looking to unwind with a soothing massage or refresh your skin with a customized facial, our team is dedicated to providing you with a tranquil and pampering experience. Visit us at 2425 West State Road 434 to indulge in a day of self-care and relaxation.
Photos of Hand and Stone Massage and Facial Spa
2425 W State Rd 434, Longwood, FL 32779, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
08:00 - 21:00
Sunday:
08:00 - 21:00
Reviews of Hand and Stone Massage and Facial Spa
"The services (massage and facial) were very good but I was "upgraded" in both services to add-on charges which were not discussed with me at all. I was shocked when it was time to pay. Hand & Stone immediately discounted those services so they did the right thing, but I've never had this happen before and it was 2 different therapists. Also, it was very chaotic that day. I received a text message 2 hours prior to my appointment time telling me both services were canceled, then another telling me only 1 was canceled. I called in to determine what was going on and was on hold for well over 10 minutes. I think they need more front desk help in getting people checked out. It was total chaos."
"Our massage therapists were great and did awesome work, but the prices are misleading and way over what we expected in comparison to the website. We paid $160 per person for a couples massage (which is a lot in comparison to competitors in the area) You are charged additional money for being a non-member, we paid extra for a couples room, and the Himalayan salt stones were $30 additional and weren’t used as much as we thought they would be. This is something to keep in mind if you book here."
"It is a nice establishment, and the staff is very attentive and professional. I have received treatment from different therapists and they all have a unique way to do the same Swedish massage. I enjoy a quite Session and at times the therapist would engage in educational conversation and pause the massage. Where I appreciate it so much, at that time I am more interested in getting my treatment. I don’t know how to politely ask for quiet time. I wish that it was a type of untold rule. Otherwise it is very nice and I look forward to my next session."
"They had 5 starts from me until today. My boyfriend got me a membership last year and the last few months I haven't gone. Anytime I did go I used my debit card to pay the tip. He hasn't paid the membership and Yesterday I received 3 notifications for 3 separate charges of $69.95! After the 2nd charge I called 3 separate times and no answer so i left a message. After the message sometime later I got charged a 3rd time and still no call back. They were never authorized to charge my card for the membership since my boyfriend was paying for it. This is ridiculous!!! $209.85 stolen from me by the Longwood location."
"I really want to give them 4 or 5 stars but I just can't. This was the first time I'd been back in about a year. I just like it but not love it. Starting with the good, they have a great atmosphere for relaxation. Everything from music and scents to great lighting and heated tables. I also like how they don't do a heavy sales pitch fort product. The bad just kind of takes you out of that great atmosphere. During a session, you can often hear people taking rather loudly in the hall. It's kind of jarring to hear conversations while everything else is relaxing. The other issue I've had are finding a good therapist. I've been here about 6 times now and just can't find a therapist I like. This last massage was the most uncomfortable to date. It's the first time I've ever had over half the massage done though blankets and towels. I always shower right before and don't have any conditions on my skin. I've had therapists in the past who wouldn't break contact even when switching areas to be worked on! That just really made me uncomfortable and pretty much ruined the entire massage. I would love to love them but just can't. I will be trying another location from now on."
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