Essentials Spa of Metrowest 1507 Park Center Drive, Orlando, FL 32835

"My person was Valerie. Very clean respectful and attentive. Same day appointments. Very fair pricing. Been to a few places but I keep coming back to this one and never disappoints. 100% recommend!"

"Came in with a bachelorette party of 9. It was such a great experience! For a lot of us, it was our first time getting a massage. Everyone’s verbiage and behavior was so polite and reassuring, so we felt comfortable through it all. Received some free knowledge from our massage therapist. Bride-to-be also left very relaxed which was the goal! The entire scheduling process was quick and easy due to the friendly, helpful front desk staff. Such a lovely experience! Thank you!"

"Better customer service begins with your receptionists, they were very rude and not accomodating to our feedback and concerns. As soon as you walk in it’s loud and not relaxing at all. The “quiet zone” was not even close to quiet. i called stating we were going to be late and was never told our massage would be shortened. It was a shock when the massage was only 20 minutes. The lady said I got there at 12:17 even then it shouldn't be that short. Also the massuese had my feet bent into the air, is that necessary for a RELAXING foot massage? It was super rushed and I'm still very tense. The music can barley be heard and the environment was not “zen” at all. Also we were not checked for our age before being handed glasses of wine, although we are over 21. The box of chocolate we received was from the dollar store. These are ESSENTIALS to quality customer service and good business practice. The lady at the desk also told me no one has ever complaint about that masseuse, completely dismissing my concerns. I'm only receiving a $30 refund from the tip, I believe wayyy more should be refunded due to my experience when it cost me $189. I hope this place can work on their customer service, because any business is going to deal with complaints no matter how good they think they are and it should always be handled professionally. I should be walking away feeling like jelly and this ruined my valentines."

"Went today for valentines special, the initial call to set up appointment was easy and friendly. The place is clean, tranquil and professional. Had couples massage the room set up nice and clean with candles, rose petals nice ambiance and the massage therapists did a wonderful job. We will be back for more services"

"Amazing place! Beautiful, neat, clean and the decor is fabulous! I received my massage from Brittany maybe spelled wrong) and she was wonderful! Just enough pressure, focused on my comfort. I felt so good when I left! I will definitely be back! Oh, extremely affordable!"