Tires Plus

"I've had good experiences with this location in the past, and wanted to schedule an oil change for my car this week. Online there were times that, I was informed later, were past this locations operating hours and would not be possible to schedule for. When called about this issue, I told the worker over the phone that those sorts of hours would be my only available time and that, since I have a hectic schedule for the weekend and upcoming week, I wouldn't be able to provide a good appointment time at the moment. The employee would respond in a way that would seem understanding, but would then continue to steam roll me asking about other times and dates that we could move it to. I again politely told them I couldn't confirm a time given my upcoming schedule, and asked if we could just cancel the request and that I'd wait until I had a more open schedule. He refused this saying, "there isn't a direct way to cancel the appointment, no." Which is interesting considering I just called, spoke to another employee, and had it canceled in less than a minute. Setting up appointments must come with commission. This person was hounding me nonstop and lying to me over the phone saying, " well if you work 9-5 weekdays, what about your weekend. Couldn't you come in Saturday?" After I told him I couldn't schedule any other time this week. Ridiculously unprofessional and rude. It's like they weren't even listening to me, didn't care about my perspective as a customer, and just wanted my money. Needless to say I will be getting my car serviced elsewhere."

"I did most of my vehicles' repair work at Tires plus. Some of them I paid extra for the lifetime warranty ('cause I was going to keep the truck in the family). Now I'm being told that my warranty's will not be honored within my family. My daughter is being charged for work that is still under warranty. I don't appreciate that at all."

"I was given great detail to extent of each repair and what to expect regarding the management of other repairs for my car. They took into account my financial status and tried to provide me with options based on the most important repairs. You can tell they genuinely care."

"I had mine drop off the vehicle and they called him and said it would be about $650 and I authorized that. They then called back and said it could use some more work because it was leaking some oil and I said that was fine. I was completely shocked when I went to pick it up and all of a sudden my bill was $2,400! With that big a price difference I needed to know and be able to authorize that because the vehicle was driving fine except for the noise and that was not an immediate need and this is the slowest time of year for us so I would not have put that much money in it if I had known. Very disappointed with the poor communication!"

"I have had this Tires Plus store do work on three different cars over the past two years - only because they are located so close to my office. However, I will tell you that they never do the work within the timeline they say. And, they cannot be trusted. See the attached pictures, where they claim to have checked tire pressure on all tires and filled to 33 psi today. But, see that the moment I drove away the car shows each tire pressure is completely different.... I had taken the car in today for a saftey check because of one tire was registering low, and I was feeling something in the rotation that reminded me of possibly a nail or object in my tire. However, once again I left complexly perplexed and disappointed with the outcome from Tires Plus management. This is typical of what I constantly experience at this store from previous management. But, the staff was completely replaced recently by the corp office because the previous management was untrustworthy. However, the new manager is rude - and likes to argue. And, obviously the check boxes of their form is untrue. I plan to take my business elsewhere! I lost ALL trust of this location completely!"