Tire Outlet 10220 New Berlin Road, Jacksonville, FL 32226

"Tire Outlet (off New Berlin RD). Thanks to the District Manager for reaching out, providing reasonable feedback, clearing up any confusion with an apology and a full refund. - Thanks again! -------------------------------------------------- During the initial check-in, I told the Manager (Yvette) that my vehicle had vibration when over 75-80mph. Upon checking out, I asked if any of my tires were out of balance. At that time, the manager could NOT address any of my concerns and had to get the technician who performed the work on my vehicle. When the technician came to the office, he told me 2 of 4 tires were out by 0.04oz but when asked if this would fix the vibration over 75-80mph, the tech stated, their Road Force machine was out of order and the only speed they could balance up to was 60Mph. During the entire conversation, the manager stood by and said nothing about why I was unhappy with their service. I left the office with the same problem I went in for and it costed me $53. The next day, after a customer complaint, I spoke with the same manager (Yvette) and after she gave me more excuses than results, I just wanted my money back. The manager stated, someone from the Tire Outlet's District office would contact me -- that was back on Jan 11, 2024. The Manager's attitude, during the entire process, was unprofessional and nonchalant. It is NOT about the money, its about the incompetence of the manager and her inability to recognize good customer service! .....and to top it off, as of this post, the District Office has NOT contacted me!"

"I called around several places. Got the best price for the type of tires. I wanted was able to get in that afternoon and have my car back same day. Looking forward to dealing with them again in the future."

"I hit a pot hole on New Berlin Rd. My tire was flat within 2 mins. This shop says it closes at 5:30pm. I pulled in with a complete flat at 5:22pm. There were 2 employees present. I asked if I could get some air to drive back home 5 minutes away. One employee snuck out the back door the other said they couldn't help me because they close at 5pm, which wasn't true. They left me in the parking lot with a flat tire. Then locked the doors at 5:30pm. Terrible customer care."

"Fast & friendly service. The guys are professional & quick. Great pricing as well! Highly recommend! New tires, break pads & an oil change all in 1 stop & only took about an hour to complete!"

"I came to this location because another location would not honor the lifetime warranty on my alignment. I was told they discontinued the lifetime warranties even though I paid for one before they were discontinued. The New Berlin location honored the warranty and did a much better job of realigning my Tahoe. As soon as I pulled out of the parking lot I could feel the difference in the way my car handled. I'm very happy with the work that was done."