Hodges Mazda Service & Parts

"The 1-star review is for the service department (5-star review for the sales team). We purchased the oil change/tire rotation add-on when we bought our car and we have been extremely disappointed with the service. With an appointment, it shouldn't take 2.5 hours to change the oil. Additionally, I had to return to get the tires rotated due to a mix-up and they said to come by any time and they would rotate them real quick. Travis gave me a wait time of 30-60 minutes. However, 2 hours later I was still waiting and Travis (nor anyone else) never communicated that it was taking longer than expected. It still took him 15 minutes more to even get the status, only to find out that the car hadn't had gone back yet. At this point, I needed to leave for work. Travis was kind enough to bring the car up front but offered no explanation or options of when to return to have the tires rotated. Very disappointed in the lack of communication and professionalism."

"We had a bad experience before Christmas. Carl reached out to us to make sure we knew they were working on making things better. We had traded in the 2020 and got a 2024. My husband wanted the rims powder coated and they did a very nice job. I added the before and after photos. We are happy with the professional way Carl took care of us, listened to our concerns and we look forward to getting our new Mazda serviced there."

"Austin was great and very easy to work with. He sent me videos, gave easy and thorough information & answered all my questions. That made it easy for us to decide to purchase our CX-30. Also the service department was able to install a software update & do a Permaplate treatment in just a matter of hours. Great job folks!"

"Our car buying experience was very pleasant. John Harmon was very knowledgeable about our vehicle and helped me set it up before I left the lot. He was very easy to work with. Darren in finance was also very helpful. We had a small window of time to get the purchase completed and both John and Darren helped us make that happen."