Sargent Upholstery Co. 44 East 1st Street, Jacksonville, FL 32206

"Sargents is THE go to for you upholstery and convertible tops !!! They are kind courteous fair people, and the quality of the work is superb. I have been a loyal customer for decades."

"Enrique and the guys at the shop were 100% helped me recover a MX seat that Sargent Cycles, next door didn't want to cover. If you got a MX seat and need a fresh seat cover. Pick one up and bring it to Enrique at Sargent Upholstery on 1st street!"

"We had our convertible top replaced on our Chrysler crossfire. The glass came out within 18 months. It is under warranty per their contract. We keep our car in the garage so it is not the elements. They have not responded to my emails and now are not responding to calls. I do not understand why they will not honor their warranty. This seems like they would be able to get a new top from the manufacturer since the warranty is for 3 years. I was hoping not to have to leave a negative review. Maybe this will help to have someone address the issue. Update..they contacted me and got me the replacement top. I updated from one star to three stars. I would have rated higher but should not take this amount of time. It took a year."

"The team at Sargent's did an outstanding job rebuilding the seat in my F100... I would recommend them any day. Thank You!"

"Worst experience that I have ever had dealing with an over rated under delivering business for my car collection!! Case: My AM DB9’S headliner finally gave with its “non-Florida” glue and I had to get it taken cared of. I’ve heard and gone to Sargents before and had some good dealings with the service manager. I made an appointment to get the vehicle seen. First issue: brought the car in for scheduled appt and was told to bring the car back in the afternoon because the person that knew of them called in late. You’d think they would call and re-schedule for later in the day??? Nope! Made me come in drive 53 miles round trip and bring it in that afternoon again for another trip in a V-12!! Second issue: So I obliged their request… and left it for two or so days to be told that they did not want to take it apart and to bring the headliner to them after I find someone to take it down?!?!? Are you serious??? This is literally their job to take these cars and re-do upholstery. Never the less, took me 30mins, a few tools, and my time to do so. So I did do the job and brought them the headliner in about as long as it took me to drive…again (3rd round trip) Third issue: Was quoted a certain price which is astronomical in price but I felt that their rep was worth the result.. so I thought!! Gave them the days to take the headliner apart, clean the residue and old padding, and re-attach it. I thought the job would take some time but they literally called me back the next day and said it was ready. I said, WOW, ready already? They said yes. I asked if I can leave it over the weekend so the adhesive can set well and I can be wow’ed by the job. Final issue: I come in Monday morning and I see my headliner under some wet rags and a plastic covering. I talked to the manager “Mike” and introduced myself, and he walked me over to my headliner… my mind was blown!!! I asked him if he was serious and he asked me what was wrong. I asked him where my real headliner was at and he said “let me get the tech who did it”. Tech came out, no intro, no “good morning, but charged with attitude. He asked “what is wrong with it”?? I asked if he had taken a good look at his work, he said, “yup” and did not offer an explanation good enough to satisfy a person with an IQ of 1. Regardless, he said that the leather was like that when he got it and could not do anything to stretch or make better. Do you think they called me to advise me prior??? Not a peep!!!! I do not recommend this place if you have a luxury car or a stadium butt pad!! Quality, workmanship, and overall customer satisfaction has gone down the drain with the passing of the torch to millennial standards and woe-is-me attitudes. AM"