Coggin Toyota At The Avenues in Jacksonville Service Department 11340 Philips Highway, Jacksonville, FL 32256

"I made an online appointment 2 weeks ago for an oil change. When I arrived for my “appointment” I was told that it could take up to TWO HOURS to complete. What point is there to an appointment? If you have an appointment they should take you at the designated time. I decided to leave. I’m not saying that they do poor work but they do a lot of upselling. Coggin Toyota, you have lost my business."

"Chris was a good service rep, but I was not thrilled that he was filling out forms while I stood in front of his desk waiting (VERY UNCOOL). That seems like something he could do after he did my intake or out-take processing or the person in front of me. In addition, I was not happy with the fact that you guys had my RAV4 for nearly 24 hours, said that my service was completed and when Chris brought my car around [after a rotation and balance] the low pressure warning light was on. He took care of it before I left but you had just completed tire related maintenance, I would HOPE that checking the pressure would be an integral part of ANY maintenance involving the tires."

"Very disappointed with the customer service experience at the service center. Scheduling, service advisor and service center desk staff need training. Even with an oil change appointment, I have been waiting more than 2 hours. When I asked for an update, I got the run around. The service center desk was not helpful. The lady running the desk thought it was more important to be confrontational the getting a manager liked I asked. And forget about using the real-time text link. What a joke. Find another service center, this place doesn’t deserve your business."

"Went to Coggin Toyota for a Transmission Diagnosis. Spent $190. They never even checked the Transmission fluid/oil! They recommended a $6,000 complete Transmission Replacement. They neglected to tell me that they don't fix Transmissions, but only replace them. I wasted $190. I wasted 5 hours with 2 sleepy kids and a tired wife. I wasted one of my PTO days off of work since we live an hour away. Based on their whack approach and recommendation, I almost sold my car out of desperation. I then took my car to Cargo Transmission in Jacksonville, who didn't charge me a penny, they inspected the car and transmission for 3 days, and found nothing - they checked transmission oil and said the fluid and said it was perfect - no Transmission issues. My car is fine. I called Coggin for a refund for an incomplete search and whack Diagnosis. They said there is nothing they can do, but that I can bring my car back in!! LOL. Coggin Toyota - we won't ever see you again. Cargo Transmission - you are a God-send, honest, and a blessing. Thank you."