Auto Glass Now

"They were great and very accommodating of my schedule. Very thorough and nearly $500 cheaper than anywhere else I called with the promotion they were running."

"The process was mostly painless and easy. When I initially called and received a quote apparently the person didn’t save it. So when I called back to set up an appt, I was given a quote for much more. I basically said I wanted the same quote or I was not doing business with them. The rep got it down to three dollars more than my original quote ( I don’t believe a word of what she’s telling me about how she is trying, can’t get the same price, mind you) and I agreed. The service day of was professional, fast and efficient."

"Was able to talk to shop directly to make appointment for my windshield replacement in the am ... tec called first thing in morning arrived about 30 minutes later very professional had Glass installed in about 30 minutes had to recalibrate vehicle lane assist etc knew exactly how to do it had that done in about 30 minutes for total time one hour done at my house! Everything works good etc excellent job I highly recommend and use them again"

"Inconsistent, Long wait, Bad experience March 2022 Chose AGN to replace damaged windshield. Charged roughly $360 with a lifetime warranty. Good customer service and diligent technicians After the repair, me and other people noticed a small gap at the top of the windshield and molding on the passenger side April 2022 Noticed a stress crack in bottom corner of the new windshield on the driver side (picture) AGN took pictures and I was told they would fix it, so they needed to order new parts! Few days later I noticed that the windshield wiper on the driver side was not wiping correctly simultaneously noticed a loose panel on the driver side So I brought my car back to AGN. I was told they’re still waiting on parts but they have the windshield, and told they’d fix the loose panel. So they put in clips. I drove a few miles away and then the panel nearly flew off the car in the wind (pictures) Finally I made an appointment with AGN for 10am. They easily took 5 hours to repair. I became upset that no one updated me once about the car throughout the long wait. 2pm that day, while driving, the molding comes loose and the new part almost completely separated from the windshield on the highway obstructing my view (pictures) I then noticed my wiper blade on the passenger side was sitting higher than normal and not even with the other wiper blades (pictures) I immediately pulled over took pics and called AGN. They planned to reorder parts and use new technicians I Canceled vacation plans, and was forced to drive my car with no molding above my windshield* I could hear the forces of the wind while inside my car coming through the gaps where the part was missing from my car making me paranoid that something else would fall off my car possibly the windshield Friday April 29 - I realized they put my wiper blades on incorrectly May 2 - I was told they would have a crew ready to repair the car by this day, that did not happen. The manager “forgot to call me on Monday” and couldn’t get his new crew together. I had to involve a friend of mine to deal with them in order to get my windshield fixed correctly before I lose my mind and my job! May 5 - Conner came to my home to try and fix their mistakes. He was no help either. Update: *NOV2022* I now have water leaking through my windshield and dashboard onto my foot. February 2023: hearing crackling sound behind dash board. Contacted them to follow up and to request a full refund and press charges for damages. New manager Jessica. Will conduct a water test. January 13 2024: Responded to their message to see how they will resolve the issue. The last person I spoke to was Jessica who replaced Connor who got fired along with a few other of his staff. Water still gets inside the vehicle when it rains, and can still hear wind blowing inside while driving. The panel on top of the hood is still loose and was never properly fixed either. Spoke to Jessica the invoice of the service from March 2022 is now lost in the system and most likely nothing they can do. This was my experience at AGN on Lem Turner Rd. in Jacksonville FL for those of you considering this location please make sure you keep your receipt and possibly consider looking elsewhere if you don't want this to happen to your vehicle."

"Auto Glass Now is great. The install is perfect, they ordered a windshield, had it shipped overnight and installed it first thing the next morning. Jessica was especially helpful and ensured they finished before my wife's appointment. Fast and considerate."