Acura of Orange Park Service Department

"They won't take the time to clean in & out ,/ vacuum your vehicle very well"

"Dacia my service repa was outstanding was very knowledgeable and helpful with all my questions"

"Rarely willing to help customers out with courtesy cars. Dropped off vehicle we purchased brand new last year for scheduled oil change. I requested a courtesy car for 30m to take care of a few things, and the staff along with manager told me absolutely not. I will never, ever purchase a vehicle here again."

"By far worst customer service ever! General manager Nadi Maleck was so unprofessional, obnoxious and absolutely incompetent. I was given a loaner car while diagnostics were being done on my car. After they informed me they couldn’t do the work on my car . I advised to just change the oil. 2 days later they called to tell me the oil change was complete. I went their when I got off work, they advised my keys were lost. The woman said don’t worry USE OUR CAR UNTIL WE FIND YOUR KEYS . WE WILL CALL YOU. 4 more days went by. I called . Was left on hold for 20 min. Left message to call me . A few more days pass. Finally gen manager Nadi calls me. Just as rude and nasty as could be. Acted as if I wasn’t up there to return the loaner a week ago. Or didn’t call them and leave messages. Advised he found my keys . I informed him I’d be there after work . I get off at 6. Made it there at 8. Again NO KEYS . The receptionist calls NADI . He says my keys and car are locked in the covered service area bc my sunroof won’t close. Even though I advised I’d be there after 6 pm. He ask if I could bring car at 7 am when dealership opens . I told him I’d be getting my kids ready for school at that time. Told him I’d come the next day on my lunch break. The very next day he started calling my phone back to back at 12 pm. Then sent a nasty text saying he was calling the police on me and going to tell them I STOLE THE LOANER CAR!!!!! what an unbelievable nightmare this has turned out to be. His mannerism, lack of professionalism and non social skills are just appalling. In no way should such a nasty person be representing a reputable brand like Acura . Avoid this place at all cost. So you don’t have to deal with this germ."

"I bought a car late January. Within a full refund period, I canceled a $900 GAP insurance charge. As of today, Sept 1,2023, I have not received the refund. Last Friday, I spoke with finance person achievement who has is manager on the phone regarding the refund. First, the cancelation was not in their financial computer system. When Bachir tried to submit the cancelation. It was processing at a pro rated rate of $815. Also, I was charged $693 for a service on the car that was not Done at all. When I asked for a refund on that, Pierre said it was not a refundable or cancel label service. Pierre said he would follow up with ??? On Monday. Today is Friday and no one has contacted me at all regarding the refunds. I have called twice this week and left messages requesting a call....none yet."