Aaron's Car Care 3710 Spring Park Road, Jacksonville, FL 32207

"Women beware! Where do I begin with the problems with this shop and my recent experience? My car made a squeaking noise from under my hood when I started it the other morning, which sounded like a belt might be loose. So Aaron’s is located close to my house, and I decided to stop there to see what might be wrong. They told me to leave my car there and since I lived 1 block away I did. Madelyn (the apparent owner as Aaron is retired), called me later and said they sent me an estimate. She told me my struts and shocks were “shot”. The estimate came to over $1417. They couldn’t find what the squeaky noise was though! Madelyn said if I wanted to leave it overnight, they would look in the morning. In the morning I received another estimate for an additional $757 stating that I needed a new pulley, belt, sensor and something else, as that’s what the squeaky noise was. My estimate included a fee to diagnose it and to align the vehicle. Since I wasn’t about to pay for those other things they were stating was wrong, as I have a reliable, trustworthy mechanic, they told me they would knock off part of the diagnostic fee if I got it aligned. So I told him go ahead and do the alignment. Never at any time did they say that I couldn’t do an alignment or an alignment wouldn’t work IF the struts and shocks were as they say “shot”! I went to my mechanic today and had him look at everything they said was wrong, and he said I don’t need any of the work that they said I needed to get done!! He then said, why did they do an alignment if they were saying that the shocks and the struts were shot? Because IF the struts and the shocks were shot, an alignment wouldn’t work! So I called today and spoke with Madelyn, explained all this to her, and said I wanted to make a complaint and asked why if the struts were shot, as she told me the day before, how were they able to do an alignment? She then said she wasn’t going to go against her mechanic. She stated that if I wanted to leave a review that was fine she wasn’t going to discuss this with me, just don’t come back, and while I was still talking, she hung up on me. I believe this place saw a woman (I’m 65) and thought they could take advantage of me. The only reason I took it there in the first place was because I was driving by and they lived one block from where I live, and thought why not stop in and see if they could tell me what that noise is rather than driving all the way across town to my mechanic. Big mistake! Women beware! Thank God I do have a very trustworthy mechanic and should’ve just taken it to him in the first place when I heard the noise. Lesson learned. Update: Response from Aaron’s was typical. Did not address WHY she told me the struts were “SHOT” and needed to be replaced, which if they really were “SHOT”, they shouldn’t have also recommended or performed the alignment. Can’t do an alignment if struts and shocks are “SHOT” and needed to be replaced! They were clearly trying to take advantage of me (a senior citizen woman) by saying I needed to have struts and shocks. That’s what “SHOT” means Madelyn. She didn’t say they are worn, or needed replaced down the road. Key words here are “SHOT AND NEEDED TO BE REPLACED”. Seniors and women just beware. Aaron had a pretty good reputation. Too bad he didn’t have the new owners change the name when he retired! I’m sure he wouldn’t be happy about this."

"Amazing group of guys, Very honest, informative, and genuine from beginning to end. Never sell you anything your car does not need and always willing to help out at a respectable price. And always seem to stand behind their work! Only repair facility I trust to keep all of my vehicles on the road and my family safe!"

"My problem developed late last night and I called first thing this morning. The crew came and got my car right away and quickly figured out the problem. Took care of it in an efficient and cost effective manner. Also handled a couple of maintenance matters I had pending. Not only that, they identified a couple of areas to watch. Frankly it would have been an expensive fix. Other services would have no doubt said, “Let’s do this now.” Not Aaron’s. Michael and the crew said, honestly you’re good for another 15 to 20k miles. Let’s monitor it. No need to spend money until you have to. The vehicle is safe to drive and performs well. Trustworthy. They know their business. And they appreciate their customers. That kind of service, attention and attitude is rare these days. That’s why I and others will keep going back to Aaron’s Car Care!"

"I am the Fleet Manager for a national preventative maintenance company with 400 vehicles scattered across the nation. If our vans are not running, they aren't making money. My local manager in JAX called me because one of his vans simply stopped running. I started Googling the area for local shops and found Aaron's. I called to ask if they would be able to get me in and serviced quickly. It was later in the afternoon on a Friday and Maddie answered and was extremely helpful and honest. SHe said they could not look at it today, but if we dropped it off they could take care of it on Monday. I received a call just before 5 from a gentleman that said they found the issue and it would be ready Monday. First thing Monday morning Maddie called me to tell me that our vehicle was fixed and ready to go. The pricing was very fair and the customer service was exceptional. I will definitely be using Aaron's again whenever we are in need of any auto repairs. I would highly recommend."

"I do believe we have finally found our mechanic! From being able to easily schedule (next day!) service online, to the fastest and easiest check-out ever by Maddie, the entire experience was great. Fair, affordable pricing and a welcoming, professional atmosphere will make me a repeat customer for sure. Thank you!"