Greenway Nissan of Jacksonville Service Center

"Every sense I got my transmission fluid flushed and changed I been having problems with my car, something that what not happening before. My car not running and I'm not happy, Lost my job and all.."

"11/27/23 - I'm an Uber driver and I take my vehicle to Jiffy Lube in Fleming Island for most of my vehicle's maintenance and repairs because they are a shop I know I can trust. I had an issue with my check engine light being on and my T-Mobile Sync Up and Drive throwing codes P0201 and P0301. These codes mean that it could be anywhere from spark plugs to catalytic converter issues. When I took it to Jiffy Lube they pulled their own on diagnostic and a long with same codes they were getting a lean ratio which they determined was a fuel injector. I was informed they don't have the capabilities to change a fuel injector but they could do a 2-step cleaning to see if maybe it was just a dirty injector throwing the code. As I was waiting on the cleaning to get done, I decided to call Cruise at Greenway to see if he could get me an estimate on parts and labor to replace one injector. I was informed Cruise no longer works there. They have a very odd way of getting an estimate. First, service transfers you to parts to get the item cost and then parts is supposed to transfer you back to service to get the labor cost. I don't understand why you can't get the answer from service since the goal was to make the appointment with service for the repair. I could completely understand if I was looking to purchase the part myself but not when I was looking for them to do the repair. I get transferred to parts. The parts guy was cordial but not very knowledgeable. He said my injector was $120. That was great, it lined up with my research. He tries to transfer me back to service but no one answers. I hang up and call back. Finally get someone at service. If I thought the parts guy was not knowledge I don't know what this guy was. He gets the year, make, and model of my vehicle. He's talking out loud as he's working up the estimate. "So, that's 6-8 hours of labor. Yes, and labor rate is... So labor will be $1,700.00" I asked if he was out of his mind. All my research said parts and labor would not be more than $500.00. I informed him that it would only take a couple of hours to change my injector . He apologized and said that, of course, depending on where my injectors were located that it would drastically change the cost of labor. He said he didn't know where the injectors were located on my vehicle. I asked him then why did he ask for my vehicle information if he wasn't going to give an accurate estimate. He didn't have an answer. You know they type in your vehicle info and what the repair is for an estimate. It's the same thing I do when I research on the web what I should be expecting to pay for a repair. I don't think the guy was trying to charge me more because I was a female. I just don't think he was knowledgeable in using their software to give an accurate estimate. I only called Greenway because of the excellent service I received from Cruise. I knew he was honest and trustworthy. I was very sad to hear that he is now gone. As an Uber driver, I will sometimes get people who need to repair their vehicles and they don't have a mechanic so they will ask me if I know someone. One of the numbers I have always given was Cruise's because of the excellent service he provided to me when I had issues with my 2013 Nissan Altima. After this experience, I will no longer be recommending Greenway. P.S. I called Firestone and the estimate they gave me for parts and labor was $467.00. Having knowledgeable people makes a difference. P.S.S. The 2-step injector cleaning worked like a charm. The codes are gone and my vehicle drives smooth again. _________________________________________ 1/20/2022 If you need service, please contact Cruise in the service department. He's absolutely amazing. He listens and he helps. He returns calls. I had an issue with my vehicle the shop I was taking my car to was no help. They were trying to make me pay for things I didn't need. Cruise was a blessing. He's a very honest and helpful person."

"I took my car for an oil change and received excellent service."

"I would not recommend this dealership it’s been a horrible experience and I’m hoping it ends off better but as of right now I wish I choose a different location because of so many reasons"

"The waiting lounge is not the best I have seen or waited. It is open and it is hard to focus if you must work or study while you wait. Staff is polite. I have gone for car service. For some reason I trust them in their recommendations and labor. It has been my second experience as a customer. Appointment are available very fast. And with flexibly. Their website directs you to a disconnected phone number, which is very discouraging. Text message alternative is efficient but not recommended of you are driving or have to while you try to set an appointment with them. As per courtesy, they do a quick clean to the outside of the car."