Bomnin Volvo Cars Dadeland Service

"Woe to the poor souls that find themselves as customers of this service station... In anticipation of what you may encounter: Credit card users pay an extra 3% so have your checks, cash or debit cards ready. If you booked a loaner vehicle...my sympathies to you... Your insurance card won't cut it here, you'll need to dig up or have your insurance broker resend you the Declarations Page showing your level of coverage broken down, oh, and make sure the date on the sheet covers the current period when you'll be using the loaner, otherwise, they'll send you back to get the current one. Also, no matter if the loaner they give you looks like it was driven through a sand storm (or like you work in Doral and park outside...) be prepared to turn it in squeaky, shiny clean and with a full tank of gas, even if you didn't receive it this way. On a positive note.... I'm waiting for it to come to me...ah, yes, it's conveniently located behind Dadeland Station. Sorry, Bomnin, but you guys really need to work on your customer service skills. If you're going to have unusual and arbitrary rules, your customers need to be made aware of them BEFORE they show up to your doorstep. Remember, most people are taking time out of their busy work and family schedules to get their cars serviced, dealing with new and unexpected requirements is exactly what they do NOT want to encounter."

"Our experience was great. We came back to see our options and Javier Saavedra, our sales rep, was very courteous and heard exactly what we needed. He came back with 2 pricing options with all the incentives and discounts we could get and had us driving off in our new Volvo in less than 2 hours. Car shopping can be easy breezy at this dealership, and Javier was a true highlight of the experience."

"Robert Morales has taken the best care of me and my old Volvo since I started coming here several years ago. When Robert hasn’t been available, Anthony has been there for me and also provided exceptional service. These guys are 10/10. I know I’m getting the highest quality service when I bring my car to them."

"Update: got a call from the manager. He was apologetic and offered to have my car picked up, serviced and returned to me. I told him that was kind but unnecessary; I would be more than happy to bring it myself if they could have it done in a reasonable amount of time. We scheduled another appointment. When I arrived, he introduced himself and the service was done within an hour and a half. I appreciate the attention I received on my second visit. Adjusting my score to 4 stars because I had to go through the first visit in order to get that. Original review: Came here this morning to get an oil change and for them to replace a trim piece that had fallen off. I ended up leaving 4 hours later without anyone even looking at my car. Your customers shouldn’t have to wait all day for an oil change when they come in with an appointment. Dealership included these services in the price of the car when I bought my car. Just so that I am stuck coming here and waiting all day for an oil change. Please have some respect for my time."

"Be careful buying a used car from this dealer. Earlier this week I went in to this dealer to buy an SUV, and I found a really nice one that checked every box, and so I made the salesman an offer. After he printed up the paperwork, I saw some strange charges. There were the regular dealer fees and taxes as well as the price of the car, but there was also a $1,500 "VIP" fee, which I was informed was the fee for the mechanics to inspect and repair the car, should there be any safety concerns. Anyway I bought the car for around 18,000 dollars, and yesterday, less than a week after the purchase my brakes went out. I was told there was 0 brake pad material left and I would need new brake pads and rotors, which I went and confirmed myself. After finding this out, I talked to the salesman, and was immediately shut down, since the car was purchased "as is", which might be true, but I was charged $1500 dollars for the safety inspection and repairs, which was obviously never done. Now, I will be out of pocket an additional $800 that shouldve been part of the $1500 inspection fee."