Goodyear Auto Service

"I am from the west coast of Florida and my tires were bald and one of them blew almost to ft lauderdale. I called this store and asked if they had my tire size as I need 4 new ones. Mind you I had two kids in the car at the time. I was told yes we have them. Multiple calls were placed to ensured they had them. Upon tearing apart 2 of the tires. They came and told me they only had two in stock and their inventory was wrong. Do not go to this incompetent place."

"For 2 tires it took over 2 hours and all they had in stock were 1 brand that cost over $200 a tire. Came here because I hit a pothole in the plaza next door, should've drove with a donut to any other tire shop. They put my car on the lift, took the wheels off, then started working on 2 other people’s cars that came afterwards, while mine just sat there for 2 hours. Last Goodyear I will EVER go to."

"Scheduled an appointment with Enrique (super nice and educated us) to have 4 tires installed and aligned for 9:30am. Enrique ordered the tires in advance to prevent us from having to wait additional time. Arrived at the scheduled appt. Was advised once again the wait time would be 1-1/2 to 2 hours. Waited for 2-1/2 hours, was advised the car would be ready in approx 1 additional hour. Was advised by Enrique there would be a shuttle to take home if necessary. When asked for a ride, was told no one is here to provide the ride. Decided upon myself to Uber to work. At 2:02pm received a call the car was ready. Ending up to be a 4+ hour appt. When we picked up the car, paid in full, got into car and drove 3/4 of the way home to figure out the rear right tire had low pressure. We called back unhappy that we just left and drove back to Goodyear to have the tire filled properly. We checked the tires at home to find an excessive amount of petroleum like jelly all over our wheels (rims), spending 45 minutes with microfibers to remove (see pics). We understand it's needed to mount the tires, but it would be nice to see some effort in having it removed by the associate who mounted the tires. We are writing this review because we are unhappy that the wait time was much longer and twice as long as what we were originally told. In addition, having to return back after determining the tire pressure was incorrect-very low. In summary we are very disappointed with the service provided. Please do not respond with your scripted reply apologizing for the inconvenience. Take action, responsibility, and fix this. Goodyear client's need to know the the truth and facts."

"I've been coming here for a long time, since 2018 at least. The staff is great and there's not much turnover, which is good. We get to establish a rapport with each other and its just nice. Everyone here, Enrique, Rafael, Christian, is very respectful, patient and kind. I ask A LOT of questions because I want to be informed and get the best deal of course and these guys are really great and do whatever they can to help me out. They always do a great job on whatever service I'm having done which is typically tire service, and my vehicle is always ready when promised, and most recently it was ready earlier than expected!! Goodyear offers great deals via email and stand by the offers. They even price match with goodyear online. I definitely recommend coming here if you want a car service center you can count on where the staff stays the same, is honest and does a great job!"

"Absolutely will return to this location! It's rare to feel like you can actually trust the people that are working on your car. Vivian took the time to explain everything that was going on with my car and gave me a plan of action to make sure everything resolved and running smoothly. Best part? I was able to get some work done while waiting since they have great setup in waiting area."