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Crate & Barrel
6000 Glades Road, Boca Raton, Florida, United States
About the Crate & Barrel
Crate & Barrel is a renowned furniture and home goods store located at 6000 Glades Road in Boca Raton, Florida. With a wide selection of high-quality furniture, decor, and kitchenware, Crate & Barrel offers customers the opportunity to create a stylish and functional living space. Whether you are looking for modern furniture pieces, trendy home accessories, or practical kitchen gadgets, Crate & Barrel has something for everyone. Visit their store in Boca Raton to browse their latest collections and find the perfect items to enhance your home.
Photos of Crate & Barrel
6000 Glades Rd, Boca Raton, FL 33431, United States
Opening hours of Crate & Barrel
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Crate & Barrel
"After an extensive six-month wait for our sectional from Crate & Barrel, our excitement quickly turned to disappointment. Despite the premium price tag, the cushions began to flatten and feathers started escaping the inserts within a year. Our attempts to resolve the issue through customer service were met with significant pushback. Though we were eventually promised replacements, after months of back-and-forth communication, we only received standard insert replacements, not the new covers we were led to believe were also part of the resolution. The original covers have aged poorly, falling short of the quality we expected. As an interior designer, my wife confidently recommended Crate & Barrel to her clients, but this experience has left us both questioning the value and customer service of a brand we once trusted."
"I contacted Natalie at Crate & Barrel Boca Raton and spent ALOT of time telling her what we were looking for and the time frame we needed the sectional sofa. I cannot tell you how long it has been to work with someone who is so to get a sales associate who has gone ABOVE AND BEYOND, in trying to find a sofa for us with the specifications we needed and the time frame we had to have it delivered. This delivery is supposed to take place on February 14th in Sedona, Arizona and if this all happens, I will get back to finish this review. In the meantime, this associate deserves all the accolades for going above and beyond. It is unheard of in this day and age to find someone who truly cares and conducted herself in such a professional manner."
"We bought a sofa sectional from crate and barrel and had a lovely experience with a very helpful sales member that went above and beyond to help us. The sofa was on the high side of our budget but we loved the look of it and hoped the quality and service would make up for the higher price. We were advised to open a crate and barrel credit card to get in-store credits and it was a holiday weekend so they were running bonus store credits if we bought it that weekend. We completed the purchase and waited about 3 months for the sofa to get delivered (they advised us that it would take that long, so no surprise there). When it finally got delivered, the delivery team left the sofa standing upright on a dolly and the sofa toppled over hitting the ground and tearing the underneath dust cover. The delivery team said they’d make a note to have someone come out and repair the dust cover but if no one calls, I should call the store. I tried the store and left 3-4 voicemails and no one ever called me back ! We also finally went back to the store to use our store credits from the sofa to get something and we were told that the credits expire in 90 days and we could no longer use the approximate $450 store credit. I was so upset I called the credit card company to appeal and they refused to reinstate the in store credits. For a brand that is on the expensive side and prides itself on service and repeat business, I’m shocked at the low level of after-sale service. I will not be buying anything from crate and barrel again in the future."
"Hi, I was shopping in your crate and barrel store in Boca town center on 12/23 2023. I was greeted by a person named Paula and she was showing me rugs and paintings for my home. She was very polite and very knowledgeable. All of a sudden two children come running by jumps on a bed and almost falls off, Paula turns around and asked the child to please not jump on the beds. I looked around for the mother who was 20 yards away looking at sheets, not watching or being a parent to the children leaving them on supervised. I continued shopping and was checking out when the mother of these two children comes over And rudely interrupts my transaction to tell Paula her dissatisfaction of her, for correcting her children. Paula said to the woman that I wanted to make sure your child was safe as he almost fell off the bed, which in my eyes was the truth as I was watching. Instead of apologizing to your sales person For making sure her children were safe The mother started threatening Paula with a bad review on yelp and Your website. It’s sad when a bad parent takes out their anger on others for them not doing their job as a parent. I just wanted to go on record as I witnessed the whole incident. This woman was rude, obnoxious and obviously a bad parent. Thank goodness for someone like your sales associate that made these children safe in the store as I’m sure if something happened to one of her children she would be suing your company. thank you for taking the time to read this."
"Hi Crate&Barrel Boca, I have been working with Eti and she is just the most helpful store associate I have ever worked with. Her attention to detail is so appreciated. She is incredibly dedicated to her role and making her customers extremely happy with the space they are creating! I cannot thank her enough!"
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