Hertz Car Rental - Marco Island - Marco Isle Marriott HLE
400 South Collier Boulevard, Marco Island, Florida, United States
About the Hertz Car Rental - Marco Island - Marco Isle Marriott HLE
Hertz Car Rental at Marco Isle Marriott HLE offers convenient and reliable car rental services in Marco Island, Florida. Located at 400 South Collier Boulevard, this location is perfect for visitors looking to explore the beautiful surroundings of Marco Island. Whether you need a car for business or leisure, Hertz Car Rental has a wide selection of vehicles to choose from. With excellent customer service and competitive rates, Hertz Car Rental is the perfect choice for your transportation needs in Marco Island.
Photos of Hertz Car Rental - Marco Island - Marco Isle Marriott HLE
400 S Collier Blvd, Marco Island, FL 34145, United States
Opening hours of Hertz Car Rental - Marco Island - Marco Isle Marriott HLE
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Hertz Car Rental - Marco Island - Marco Isle Marriott HLE
"I received exceptional customer service from Mark today - I'd give more than 5 stars if I could. I picked up my car from a different location, and returned it here today. The other location made an error on my rental agreement, and had me set to pay quadruple the amount agreed upon at the counter. I called the customer service line, and they said it was best to wait and deal with it at drop off which made me nervous. Mark fixed the issue right away, and had me on my way in less than 5 minutes. I was worried the situation was going to be a huge headache, but Mark took care of it like it was nothing. Super appreciative for the help today - will definitely be doing business with Mark and this location in the future."
"We are on vacation from the UK and Just wanted to say a sincere and massive thank you to Mark at the hertz desk @JW Marriott, he was excellent every step of the way and helped make our sons dreams come true by getting us into his favorite USA sports car. a GT Shelby mustang for our Orlando road trip. Mark we can’t thank you enough."
"Hertz is falling apart and customer service gets an F minus. Got the whole rental mixed up then tried to blame it on me the customer and charge more. Someone needs to reorganize this company and use more American staffing on the help line. I had to literally spell my email address to them 4 x before they understood and still got it wrong. Very frustrating as a customer. Going back to Enterprise with my business."
"Excellent service when we needed to extend the rental agreement. The Hertz extend rental number goes to an outsourced call center in another county. They changed (almost doubled) my contracted weekly rental agreement, and quoted me $130 additional to extend one day past my weekly rate. I kept insisting I have a rental agreement with a agreed upon weekly rate and one day extra rate. After multiple calls, I drove to the Hertz location in the JW Marriott and Mark did an excellent job helping me extend the rental at the contracted weekly and extra day rate. Thank you, Mark!"
"I had a different experience exchanging a broken rental with this office. I rented a car from FLL and drove it over to Marco Island, but after reaching my destination a wheel bearing went bad. After seeing the prior review I expected an easy exchange. Apparently I got the weekend guy that did not want to work that day. After mumbling to himself he said the best he could do was give me a "dirty" car which I could take back to the airport and exchange for another one. I said the airport is too far away. He then said I could have the car towed and be left carless. Finally after complaining that was not an option he said come back in three hours and he would have a clean car. I arrived back in three hours and he gave me the keys to a replacement. I went to the parking lot and found the car. It was covered in mud and bugs and only had half a tank of gas. I then discovered he charged me $40 for the exchange. Nice guy."
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