![Guide.in.ua Guide.in.ua](https://cdn.guide.in.ua/img/guide300.webp)
Gerber Collision & Glass
13081 Metro Parkway, Fort Myers, Florida, United States
![Gerber Collision & Glass Gerber Collision & Glass](https://guideinua.b-cdn.net/images/logo_new/809/30394155/logo.webp)
About the Gerber Collision & Glass
Gerber Collision & Glass is a premier car repair institution located at 13081 Metro Parkway in Fort Myers, Florida, United States. With over 800 repair center locations nationwide, we are here to serve all your auto collision and auto glass needs. Our convenient online scheduling, auto glass quotes, and repair estimates make the process easy and efficient. Whether you need a minor repair or major collision work, our expert technicians are here to help. We offer a Lifetime Guarantee on all our repair work, ensuring your satisfaction for as long as you own your vehicle. Contact us today to experience the quality and service that makes us North America's leader in collision repair.
Photos of Gerber Collision & Glass
13081 Metro Pkwy #1, Fort Myers, FL 33966, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"Could not be happier with the repairs they made on our 2023 Chevy truck. Very talented body man and painter. They keep in touch every step of the way. They go above and beyond. Highly recommend this shop"
"Thank you for your sincerity, kindness and professionalism. Matthew was very informative and comforting. The young lady at the front desk was very sweet to take the time to listen to me. Highly recommend."
"I recently had my car worked on a Gerber and they did an excellent job. Aside from that the customer service that I received was absolutely phenomenal. Debbie’s customer service was outstanding. She was in constant contact, giving me updates as to what was going on with my car and when it would be completed. Their service desk staff answering the phone is very helpful as well. I cannot say enough about this please if you are looking for an excellent Collision Please, I would definitely go here. Their turnaround time is the fastest around and the pricing as amazing as well."
"I have never had such a terrible experience. The collision center of my choice was at capacity so unfortunately my car had to be brought here. 5/20 Upon picking up my car it had a slight smell but I could not find its source. I noticed the bumper was still sticking out in one spot and the tail light was still pushed in from the incident. I was told by Sierra that its only a millimeter of a difference and there is not much more they can do. She also insisted it looked the same as the other side, I disagreed. She also asked me if I was sure my car had a clean car fax. I was pretty baffled by this question considering my car is brand new only had 1700 miles on it. My insurance company told me turn around so I did. Upon arriving Gerber brought my car to the back and were able to fix it even though I was told it was not fixable. - I noticed the trunk carpet panels were not put back correctly. 5/23 I return for the SECOND time to have carpet panels fixed. 6/8 As the smell in my car grew stronger I was finally able to find the cause. Underneath the carpeting in my trunk where my spire tire is located I find WATER and MOLD in my BRAND NEW car. 6/11 I return to Gerber for a THIRD time to address the water and mold in my trunk. Gerber found the cause after completing a water test. This cause was from the rubber weather strip in my trunk not touching the metal of my car. The rubber piece was either missed entirely or moved during the repairs. Gerber vacuums out water and removes the white padding from the floor panel. - Gerber returns my car to me still covered in mold and will not give me a rental car even though I was told by Nate the GM on the phone that he would be able to provide me with one. -I also notice that during the "cleaning" my dash cam cable was damaged . I also have video on my dash cam of exactly when and where it happened. - After going back and forth with Nate the GM he finally offers to reimburse me for the damaged cable. - I also had to go back and forth with the GM about replacing two other parts that I felt needed to be replaced due to the water and mold. He did not want to replace the carpet side panel nor the actual carpet in the trunk. Eventually he agreed to replace them. 6/16 I call Gerber insisting the mold be completely be removed from my car because this has now been 5-6 day that I have been driving around with mold even after returning to Gerber. I return to Gerber for a FOURTH time because some parts have arrived. Gerber replaces the floor panel cover and finally replaces the moldy parts. After returning home I notice the floor panel they just installed was put in upside down (they put the carpet side down). I take it upon myself to undo the pins holding it in place and putting it right side up because I did not want to return to Gerber yet AGAIN. (Pics of incorrect installment posted as well as pic of after I fixed it myself) 6/21 I call Sierra for an update on the last remaining parts. (I inform her that the floor panel was installed upside down but I fixed it) The parts did arrive so I return to Gerber for a FIFTH time. Before letting Sierra drive my car to the back I show her that the panel is carpet side up and to please let people working on my car know that I it should be this way so that I do not have to fix it again. She proceeds to tell me that the way it was at that moment was the way they installed. Yet again I'm baffled by this comment. I inform her that it definitely was not and that I would not lie to her. I get my car back and drive home and my rear driver side seat has dirt and foot prints all over it The amount of times I had to return to Gerber and the amount of mistakes that were made is unacceptable. I don't think anyone ever even said I'm sorry not once. They didn't want to take blame for any of the mistakes that were made. This is by far this worst customer service I have ever received. Although the mistakes and damages have been fixed the stress and inconvenience I had to go through and lack of compassion shown is horrible."
"From the moment I drove on to their property until I left with my repaired vehicle this company was beyond professional. There was someone waiting in the Parking lot to direct me into the drop off area, my name was on the board with my appointment time and the gentleman was there before I could open my door. He answered all my questions and explained anything I needed. I was treated with respect and professionalism. The ladies that processed the paperwork and answered the phone calls were wonderful. They answered all my questions with understanding and patience never getting frustrated. When I picked up my vehicle the gentleman explained what they did and showed me the repair. The car was returned cleaner than I dropped it off. Working with this business was a joy. I would recommend them for my Mom or anyone else."
-
Tire Town Automotive Center
3206 Apalachee Pkwy, Tallahassee, FL 32311, United States
-
Auto & Tire Super-Service Center
3310 Apalachee Pkwy, Tallahassee, FL 32311, United States
-
Truck 'N Car Concepts
3270 Mahan Dr, Tallahassee, FL 32308, United States
-
AutoZone Auto Parts
2044 N Monroe St, Tallahassee, FL 32303, United States
-
Val's All-N-One Automotive Service, LLC
306 White Dr, Tallahassee, FL 32304, United States
-
850 Auto Detailing and Powerwashing INC.
3030 McCord Blvd, Tallahassee, FL 32303, United States
-
E n J Auto Service
835 Old Bainbridge Rd, Tallahassee, FL 32303, United States
-
Tommy T's mighty lube.
1023 Thomasville Rd, Tallahassee, FL 32303, United States
-
American Valet Services
3302 Lord Murphy Trail, Tallahassee, FL 32309, United States
-
Tallahassee Auto Glass llc.
5087 Mint Hill Ct, Tallahassee, FL 32309, United States
List of businesses, places and services in Florida
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos