Jiffy Lube 7140 Cypress Lake Drive, Fort Myers, FL 33907

"I normally try to look on the positive side of things, but I was less than satisfied. I had gone there to get a new headlight before work because I knew that they were fast. I sat there for nearly 20 minutes before someone even came to talk to me. When someone finally spoke to me, they didn’t even check me in. I then got moved between the bays multiple times. After an hour I finally pulled into a bay (it was nearing the time I need to get to work) they finally checked me in and low and behold, they didn’t have my headlight in stock at all. They said they were going to order it and asked me to come back the next morning. When I returned the next morning, they were kind of fast to check me in, but the moment the person who checked me in talked to the manager, he looked back at me and then covered his face like something was wrong. When I was pulled into the bay, they said they still didn’t have my headlight after it was promised to me. I said something about not wanting to get pulled over because I drive home at night, and he just told me to “drive with my brights on” which is illegal. I will not be returning."

"I used to work for Jiffy Lube myself and seeing that things are still the same gives me joy. Everybody is organized calling the correct things making sure everything is done correctly helping customers the proper way not trying to upsell Anyone will definitely come back."

"This was a great experience, and I will undoubtedly return for future oil and filter changes. All of the staff members were very knowledgeable and friendly, and got me back on the road and very short order. This particular Jiffy Lube will become my favorite, and I will return there again! James Allen Ft Myers, FL"

"This Jiffy Lube location is amazing! If you need an oil change, I would not go anywhere else! They are fast, efficient and very friendly. I had an issue (100% my fault) and management got back to me immediately and resolved my issue. I was indeed absolutely mistaken about this location not accepting my Groupon I had purchased. I have since deleted my previous Google review and currently resolving my BBB complaint. I feel terrible because this was 100% my fault. I give Jiffy Lube and all the staff at this location an amazing 5 star review! Thank You Jiffy Lube for all you do!"

"When I got home I realized they had not put back my caps for the tire stems. Also did not vacuum the car. Returned the following day to have my caps put back on. Was not met with great enthusiasm. Asked about the vacuuming, was told it was a busy day. Did get my caps on, not the same ones that were there before."