Gettel Acura

"Excellent, knowledgeable, sincere staff. Like all car dealers a bit of high pressure to purchase options. However, they were flexible in their negotiation. I feel I received a reasonable deal. The car appears to be a good alternative to my BMW X3."

"I had the drivers side rear door glass smashed out on my 2022 MDX by vandalism. I had been travelling and so it was very difficult to deal with when I was 500 miles from my destination. I patched it up with some cardboard and duct tape and made it to my destination. I then took the vehicle to Gettel Acura in Sarasota. The service advisor (Madison Quinn) dealt with my insurance company and got the glass replaced promptly for me."

"Gettel Acura is a huge cut above other dealerships like Maus and Crown Acura - they're prompt, professional and very attentive to individual customer needs. During my excellent car buying experience, I received an astonishing level of product honesty, prompt fielding of email inquiries, and was made to feel the team was very invested in making my car buying experience as pleasant as possible. By comparison, Maus and Crown Acura were not even close. Gettel Acura is awesome!"

"We were looking for a used SUV and the Gettel team was amazing. We would especially like to thank Richard Tufano, who took care of us from the first email, test drive, and making our whole experience outstanding. As a fellow veteran, we felt he could relate to us and our needs. He was fully supported by his fellow team members Austin Adams, Sara Davis, and Jeffrey Thompson. We would highly recommend Gettel Acura to our dear family and friends!"

"Absolutely the worst car buying experience of my life! I can’t stress enough how bad the sales division of this Acura dealership really is. I should have walked out the moment I was told I had to wait 19 days to take delivery of my vehicle due to a hold from Acura corporate. I then gave a deposit and was told financing was all in order. For two weeks I never had any contact! I had to call them on a car I was paying over market for to arrange my delivery day. Then once I show up they have nothing ready to go. Let me remind you, they had 19 days to prepare. I arrive to see a car that was supposed to be ready sitting in detail. Then upon inspecting it find a large scratch on the rear of the car! I understand things happen, but it’s how they get handled that matters. I’ve been in the exotic car business for 23 years, so I understand how a customer deserves to be treated. Even the owner of this group Mr. Jim Gettel has been a customer of mine. He should be ashamed of the representation from the sales team. The scratch was handled in a very poor manner. The car was painted in the parking lot! A brand new car that I just paid over market painted in a parking lot. Upon arrival to reclaim my vehicle once again the paint work was horrible. I was told it would go to a reputable body shop. Instead they decide to have the same person do it again. I wasn’t ok with that! That wasn’t what was agreed on. So then I am told they found a body shop that will take the car apart and fix it. I wait two weeks and never hear from them. I reach out to them by email and get a call 10 min later saying your car is ready. Meanwhile they also have a warranty part needed for the car that’s on back order. That’s not entirely their fault but again this is a brand new higher end ‘24 model. I take the car home and oh my the entire car is covered in overspray. Odd huh it was supposed to be painted off the car. Not only that there are paint lines that prove the car was not painted as stated. I spent an entire weekend removing paint lines and over spray from my brand new car. This is something no customer should have to do! At this point I had no faith in them doing it correctly. I have even had to reach out to Acura corporate due to the lack of satisfaction in the matter. The communication and representation for Mr. Gettel and the Acura brand is atrocious. Especially being the first of this new car to come into this dealership. The care and compassion for the customer just doesn’t exist here. I’m one very unhappy customer! I’d highly recommend using a different dealership if in the market for an Acura!"