Gettel Collision Center

"It took 3 weeks to get an appointment. I brought it in on the day THEY specified & no one had any idea what was going on. My car sat ignored for several more weeks at their shop. It took repeated phone calls to find out when they might get around to looking at it. They said they would be taking it apart to get a damage estimate done the next day. When I went to remove my items from the car a week later, the car was exactly as I had left it - including the bumper tied on with twine. I can't evaluate the quality of their work because they didn't do any. But their customer service is really awful."

"Horrid, small fender replaced. Told me 3-4 days. Took 11 DAYS. I made several calls, calls NEVER returned. Service Advisor told me not to worry, insurance would cover everything. He also told me they work off commission now. So they overbook to make more money. No customer service!"

"No customer service at all. Rude treatment when we actually went in because none of our calls or emails were returned after 3 days. Bob, the adjuster, should retire. He doesn't want to talk with customers and only gives short, rude answers. After 2 weeks of nothing and us paying for a rental car, we went to the sales dealer and traded the car it could be months before he does anything with it. Very bad decision to go to Gettel (where we purchased the car) for repairs. Even the insurance Co representative strongly suggested we go elsewhere, but we were naive and went to our dealer. A lesson costing thousands of dollars, but there was no one to go to. Bob and the receptionist both told us there was no boss available. Beware."

"They have had my mom’s car since AUGUST. They said on October 1st they had all the parts and were putting it back together. A couple weeks ago, they said they just needed to calibrate the sensors. It is now NOVEMBER. There has been no communication through the process and it’s exhausting trying to hound people down to figure out what is going on. Do not get your car repaired here."

"If you want your vehicle repaired or restored to as good as new condition then bring it in to this Collision Center. I have had two wonderful experiences with a Genesis and a SantaFe. Both jobs required parts and paint. I had the pleasure of working with two Erik’s- Erik Grenesko and Erik Erickson. Erik G. worked closely with my insurance company to ensure that all my paint and body work would be covered. Erik E. kept me up to date on parts that were coming in and even texted me after I picked up one of the vehicles to remind me I had a trunk protector and clip for a tire well that they still owed me from the repairs that were done. I’m just not used to customer service like that and especially from body shops. These guys are keeping customer service at the forefront of their business. I have to give a shout out to Rob who had to match some custom paint that I had done to my Genesis and mean this guy has some serious skills. Both of my vehicles are Hyundai but I saw all makes and models being dropped off and picked up when I was there."