Firestone Complete Auto Care

"My usual Firestone was Cagans Crossings in Clermont where I always felt like an inconvenience for needing to wait for my car. They would take 3+ hours for an oil change & rotation & alignment and almost be annoyed that I need to wait for my car. I bought 4 tires and had an alignment and was out in an hour in Winter Haven. The customer service by Tony was amazing and I would recommend this location to anyone who feels the same about the Clermont location."

"My experience at the Winter Haven Firestone was phenomenal! My car needed brakes and other work, and I am beyond satisfied with the care and service to my car! I will be back for sure! My car runs great and my brakes don’t crunch anymore."

"I would rate this place a 0/5 stars if I could go that low. But I came today with my sister to get the price of new tires because mine are bad and about a warranty that I believed I had purchased previously. The woman at the service desk, Mary I believe, was immediately rude and completely unprofessional, very argumentative within the first interaction. She proceeded to follow us out to my vehicle to look at the tires and berated us, making a valiant attempt to make us feel inferior. We asked how much it would be to get the alignment she said we needed. She walked away after saying she would check the price, returned to the desk, and just stared at us while we were waiting for her to come back with the answers she said she would be getting.Then she had the gall to look at us like we inconvenienced her as we essentially said screw this and left. Horrible customer service! Absolutely HORRIBLE and I work in customer service."

"Don’t ever come to this place This place is terrible. They are not professional. I came to fix a noise in my tires and the did the diagnose and said the problem was the wheel bearing. However, after I spent a lot of money to buy the wheel bearing and pay for the mechanic to change it. I found out that the problem was not the wheel bearing. The problem was one tire that needs to be replaced. Folks, please If you don’t want to waste your money Don’t ever come to this place."

"I arrived a little early for the appointment. I walked down to Popeyes and got a chicken sandwich. Came back and my car was ready by 5pm. I got a new tire, roadside hazard insurance and an oil change. The tire was $275- and the oil change was about $100. Total bill $376.00. Made another appointment to get another tire next month. Felt confident about the service call and I'll be back. Nelly was my service support. He was great."