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Pep Boys
2304 East Bearss Avenue, Tampa, Florida, United States
About the Pep Boys
Pep Boys is a renowned car repair and retail store located at 2304 East Bearss Avenue in Tampa, Florida, United States. With a strong reputation for providing quality automotive services and products, Pep Boys offers a wide range of repair and maintenance services for all types of vehicles. From oil changes and tire rotations to brake repairs and engine diagnostics, their experienced technicians are dedicated to keeping your car running smoothly. In addition to their repair services, Pep Boys also offers a variety of automotive parts and accessories for DIY enthusiasts. Visit Pep Boys in Tampa for all your car care needs.
Photos of Pep Boys
2304 E Bearss Ave, Tampa, FL 33613, United States
Opening hours of Pep Boys
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
08:00 - 17:00
Reviews of Pep Boys
"I called pep boys and scheduled an oil change for 8am on Friday morning. I was told it would take an 1-1.5 hours. Dropped it off at 7:50am. I was informed there was someone ahead of me but the time estimate should be accurate. Walked to chic filet and came back @ 9:30 and my car was still in the spot I left it. Observing the garage all I see is one man eating a bag of chips. Manager Jose advised the prior customer needed a tire and he can’t control how long that took. My complaint is the lack of communication and the lack of empathy. I scheduled my morning around a 1.5 hour appointment for an oil change which took exactly 1.5 hours to START the job?? I wouldn’t be writing this if manager Jose displayed even an ounce of empathy for the expectations that were set, and were NOT met. My advise, if things are being delayed BY AT LEAST AN HOUR… communicate that with your customer so they can make adjustments to their schedule."
"Terrible Experience at Pep Boys Beware of Scams! I recently had an appalling experience at Pep Boys, specifically the location at 2304 E Bearss Ave, Tampa, FL 33613, and felt compelled to share my unfortunate encounter with a manager named Hose. I initially called Pep Boys to inquire about potential costs for a generator belt replacement due to an oil leak. They assured me that the worst-case scenario would be $475, a figure I found acceptable compared to other quotes. However, upon completion of the service, Hose handed me a receipt totaling $745, a shocking deviation from the agreed-upon estimate. When questioned about the inflated price, Hose callously dismissed my concerns, asserting that because I drove a BMW, I should be prepared for higher bills. This discriminatory treatment, coupled with their refusal to release my car without payment, left me feeling scammed and trapped. Even after attempting to negotiate a fair resolution, Hose demonstrated a complete lack of customer service and empathy. It wasn't until another staff member reluctantly offered a minimal discount, reducing the bill to $629. The attached screenshot of the check reveals the unscrupulous practices at this Pep Boys location. They manipulated charges, added undisclosed fees, and exemplified a blatant disregard for transparency. This experience was not only financially distressing but also emotionally draining. I implore anyone in charge to conduct a thorough investigation into this Pep Boys branch and specifically look into the actions of Hose. Such practices tarnish the reputation of Pep Boys and harm unsuspecting customers. I possess all the necessary evidence to support my claims and hope that steps are taken to rectify this unacceptable situation promptly."
"I am thrilled with the tires I purchased at Pep Boys. I have a newer BMW and went to the dealer for a slow leak in my passenger rear tire. They advised I had a nail and it could not be repaired due to the tire being a run flat. They gave me a price to replace the tire and I was floored as to the cost. I took my car out of the dealer without being repaired then took it to Pep Boys where I purchased the same tire for a significant savings. Great job!!"
"Had my tire plugged up here today. They were extremely prompt in getting me in, quick service, and staff was polite, respectful and very friendly overall. I am from out of town and a female so oftentimes get nervous going in to get my car looked at anywhere, but would definitely come back and recommend this location."
"This Pep boys is what I call Janky. my husband took his car there for a oil change and was told oil plug was stripped so thinking this is a reputable place being that it is’Pep Boys’ well my husband wend and purchased the oil plug took his car back on today and was told that it was stripped and the car would be taken to BMW well today the car was picked up around 630 we were not called we picked the car up and the car was vandalized the air vents and took the wood grain off and were loose. When my husband called back he was told that the car was like that and we have not had any parts or repairs so why would this be tampered with. The store rep has the nerve to tell us to contact corporate well I will after I contact the sheriffs department and a side not some one has the same car that my husband has. This is not acceptable. Thief’s that work at Bears location. We spent $700.00 last week on tires the car will go to BMW for an inspection. Better business bureau and the media if needed."
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