Service Department

"I've been a loyal customer of Gettel Hyundai of Lakewood since 2015, having purchased a 2015, 2017, and 2019 Santa Fe along with a 2016 Tucson. My commitment to driving over 40 minutes for their supposed great service and prompt work with an appointment has waned. Over the past 9 months, securing an appointment has become a herculean task, taking up to three weeks of waiting time - an utterly ridiculous state of affairs. Today was the culmination of my frustration. I had a 9:40 AM appointment for a simple oil change and tire balance, and as I write this at 12:36 PM, I'm still stuck waiting. Sadly, this has become the new standard at Gettel Hyundai of Lakewood. In light of this deplorable service, I am seriously contemplating taking my business elsewhere, and I wholeheartedly recommend that if you're considering using their service, you should do the same"

"While the service area is under construction the area gets a bit congested but the coffee and snacks are a nice treat. Main reason for My service visit was to have a recall taken care of but the computers were not working to allow the recall to be done. Overall the experience was ok and should be much better when the renovation is completed."

"I took my ‘22 Palisade in for its first complimentary maintenance service @ 6,500 miles in April; I had read on auto forums to mark my tires to make sure they were actually rotated properly, so I did - I was curious to know if this service department was honest! After the tires were rotated, I checked the marks at home and discovered they had rotated the front and rear tires on the right side of the car only; the Owners Manual stated that non-directional tires should be rotated by moving the front tires straight back to the same side, then move the rear tires to the opposite front positions. We also did not receive the video of the multi-point inspection done on the car, as promised. My hubby took the car back, and they stated that they typically only move tires on the same side; my hubby had to show them the Owners Manual directives for proper tire rotation. They did take the car back immediately and rotated properly at that point, but no apology, no smile - odd considering they had just been caught not doing the job properly. Accordingly, I have given them a generous 3 stars for this review; I will be happy to re-review them again after an ordered warranty part is replaced, with hopefully a higher rating for better service and a more welcoming demeanor."

"On January 24 I had the auto butler, oil change, tire rotation done. Those services were preformed to my satisfaction . Also, on that date, I had the service people look at the bottom drivers side door panel. The paint has bubbled. At that time the panel was ordered. I never received a call saying the part arrived, I had to initiate this phone call. On February 26, I returned to the service department to have the work done. About an hour after I left, I got a phone call saying they needed to order clips to put the part on. To date, I have heard NOTHING regarding getting this done. I placed a call to the service advisor last week. He was not available. I left a message. I still have heard nothing back regarding getting this panel replaced. This is ridiculous that I have had to continually call to find out what is going on. This is terrible customer service. Yet, they can call to try to sell me a new car? Why would I want to buy a new vehicle, if I can’t get my current vehicle serviced. I have NEVER experienced such difficulty with Gettel and I am currently a very dissatisfied returning customer."

"Very disappointed. First it took 6 weeks for a appointment for a critical recall. Second, since I was there I decided to have my oil changed. After waiting three hours the service associate told me my car was ready. Third, I asked what was changed for the recall. I was told the car failed the recall test and parts were needed and would have to be ordered. So I waited three hours for a oil change. Fourth, after waiting 17 days for parts to correct the critical recall after waiting the original 6 weeks for what I thought was going to be a factory part recall fix my car was repaired. There is absolutely no reason for this critical repair issue to have taken so long. I was originally informed by a email that parts were available for this issue and to make the appointment to have the issue resolved. Only to have the dealership tell me that they didn’t have the parts, and never have them in stock, the car needs to be evaluated first and parts ordered. Someone needs to get the correct information to the customer on what is involved with recall repairs so this is not a surprise issue for the owner. Over eight weeks for a “ critical condition recall “ to be corrected is totally unacceptable."