Ford Service 9560 North Florida Avenue, Tampa, FL 33612

"Stellar customer service. Great communication from team: verbal & text. Technician provided video of problem. Also handled my recall in 1 day when other dealership estimated 1 week. Was provided shuttle service from location and vehicle delivery. Thank you, Elder Ford Service Dept."

"Sold me a car with a bad computer. I'll never go to another Ford dealership."

"I think most of us at some point has had to go through the experience of bringing a vehicle to the service department at a dealership. I have quite a few horror stories of spending a full uncomfortable day in the service waiting area. However, I must say that Taylor in service and Lissette in customer loaners have been extremely helpful in ensuring this visit didn't become a horror story. Both were prompt, courteous and they actually listened to me. Taylor ensured my vehicle was promptly placed in service and that all of my concerns would be addressed. There was an error in the state records with my DL. Lissette made sure this was corrected before getting me on my way with a loaner. All the while she was calm and pleasant which helped me remain calm. Thanks very much guys!!"

"Had a scheduled appointment at 7am, it's 5pm just to b told to bring car back for replacement speakers and to have one window retinted. I've been to work and worked a 10 hr shift and still waiting on getting one window retinted that they applied horrible tint on my in the first place. EVERY year I'm bringing this Ford to get retinted.. I can't wait to get out of this car and start another relationship with another brand dealership. Customer smiles in your face for a great service review but TRULY don't really do nothing for their customers"

"Highly recommend the service department at Elder Ford. Excellent service every time we need an oil change / the works. We will never use any other dealer to service our Ford vehicles. Recently they went the extra mile to assist us with a transmission / electrical repair on one of our Ford Fusions. They helped to get the vehicle into a state where it could be towed to the dealer, and then kept us informed at every step of the repair. Greatly appreciated how professionally the process was run. Thank you Travis"