NAPA Auto Parts

"My invoice # is: 700005006 location 006 , I called ahead for bearings and seals and gear fluids 75w140 Hillsborough Location did not have it then I called Henderson location he checked inventory. He told me he has it all I go there he’s selling me a used heart in a box for the seal, good thing I checked his partner says they have it at North Dale Mabry location I can run and get it. The heavyset guy says no don’t worry about it he’s telling me to go pick it up. I said no you deliver it it took three hours to get the part and he told me he’s going to give a discount when I come back for the short coming and running me around from 11 AM until 3 PM and he charge me the full price and he tells me I said I will try it is just the annoying part is he’s acting like he’s on the bonus or commission only scumbag will lie in that manner so annoying!!!"

"My son was having issues with his battery and needed assistance with installing. His dad and I are not located in Tampa so we could not help. The staff including the GM, provided excellent customer service and guidance to him on how to install it. I would definitely recommend this location. Very pleased with the level of service!"

"I live in Palm Harbor but I work in Tampa so I don't usually go to stores in Tampa but this store was outstanding that they did a great job the person there was very helpful very pleasant I left getting what I needed I'm very happy."

"H*ll of a day… Bought a battery 4 days ago from the store in North Florida Ave which is their main parts hub. Unfortunately left me stranded. I reached out to the store and was helped by one of the staff that recommended I purchase a new battery and ask for delivery. As I understand this would be “protocol” I felt that this would not help me get off the side of the road. I decided to call the local store to me off Henderson. After explaining my situation again, the second person I spoke with stepped up and had a battery delivered to me within an hour.. I honestly had no hope that someone would help but I have to say, he absolutely proved me wrong. I can’t recall his name but I am forever great-full for him doing what was right. I was able to get my bike running and continue on with my day.."

"Went to buy brake light bulb 2 people behind the counter one on the phone and one on a computer i stood in front of the lady at the computer waiting for her to acknowledge me i was still standing there for about 5 minutes with no communication another customer walked in and went to the other register as that guy was off the phone by this time I finally spoke to the lady asking if she could help me she said she was busy “getting my drivers out” Seems to me that an actual customer standing there should get preference She made no attempt to acknowledge me until i spoke and still didn’t look away from the computer to offer to cash me out I’ll take my business elsewhere"