Firestone Complete Auto Care

"Making an appointment was easy. My vehicle was serviced quickly and faster than I expected. I bring all of my vehicles to this location, and each time I've been pleased with the quality of work and the friendliness of the staff."

"Car was leaking oil. I paid 1200$ to have the leaking oil fixed. They replaced engine gaskets. My car is still leaking oil and now the engine smokes when it runs. You took my money and gave me back my car still broken. I returned a week later to have them look over my car, they said it’s old oil in the manifold smoking and it’s fine. THE CAR IS STILL LEAKING OIL. In short they couldn’t identify what the issue with my car was, and then took my money to fix something that wasn’t even causing the oil leak."

"The low tire pressure warning came on and I went straight to Firestone Westshore. Juan was great. He was friendly, helpful, kept me updated. His team got my flat repaired quickly and back on the road. As a woman, I felt taken care of, not taken advantage of."

"Firestone never lets me down. No matter where I am, whenever I experience an issue with my car, the only repair shop I search is Firestone. This past experience Tuesday morning was no exception. Although the store was not staffed as they probably would have liked, it was understandable since it was the day after Christmas. My apologies to the two outstanding representatives (one customer service & one technician) for taking terrific care of my needs. I THINK their names were Emmanuel and Eddie. Although they were rightfully under pressure, they treated me professionally and promptly which enabled me and my family to get back on the road home. Once again Firestone comes through!"

"I love Firestone and all that they do for my car. But this location is not it. Poor management and poor customer expectations. I scheduled online and dropped my car off Friday night and told them I needed it back the following day. While they did tell me they hadn’t approved my appointment, the nice man up front did say there should be no problem getting my car back the following day. Fast forward to the next day, it’s 2 o’clock and I had not heard back from the location at all. I call to follow up on my vehicle and the associate on the phone said they would be viewing my car next and apologized as they did not have enough technicians working that day. A few hours later I call again for an update, the same associate picks up the phone and sounded upset I was calling again, he had assured me that nothing was wrong with my brakes and that they were currently working with my car. I had told them that I would be coming to the store location before they close (around 6pm) to pick up my vehicle, the associate said that works great and that my car should be ready by then. When I arrive, no one is out front, another woman walks in and we wait around 5-10min before someone comes out front. The associate finally comes and addresses both of us. He assured me once again that my car is almost done and that I’ll be on my way soon. I waited almost an hour to get my car back and was reassured three separate times during my wait that my car was almost done. I witnessed my car go up and down their lift 3 times. The associate again told me he only had two technicians working at this time and they were doing their best and that the following day they would be working shorter staff than today. My car was finally returned to me but I’m not entirely too sure if all the services they were supposed to do were done correctly or if at all. This location lacks proper management. I have no problem waiting, but honestly I’d much prefer if they had turned me away the day before and had let me know from the start they did not have adequate staffing to have my services done in a timely manner. The associate I interacted with, was undoubtedly kind and doing his best, but that doesn’t give back my wasted time. I like leaving Firestone knowing my car was left in good hands and that it’ll be functioning well for me in the years to come. But the uneasiness I felt leaving this location was not okay."