Lexus of Tampa Bay Service Center 5852 North Dale Mabry Highway, Tampa, FL 33614

"I like this dealership. However, I did just take my vehicle in for it's 15,000 service. I was caught off guard, when they wanted to add for or five things to the service that added up to over $400, which seemed fairly expensive for an air filter and a few more things. I asked if we would have it again and he said no, but I bet it would have came up again at 30,000 miles. I declined it, but if they wanted to do it, then why wasn't it included in the 15,000 mile service anyway. Just my thoughts and honest opinion. I do like the dealership though."

"They diagnosed the issue with my car quickly, put me in a loaner, and sent me on my way. The communication was great and the repair was timely done. The overall experience was awesome!"

"I would like to applaud Sydney in the service department at Lexus for giving me ultimate customer service experience above and beyond my expectations. If I could give her 10 stars I would! She assisted with obtaining a loner vehicle due to my work schedule conflicting with the hours the service department is open. I requested a call back from a manager, in which she called me right back promptly and assured me she would help me with my request! She was super professional and courteous on the phone which put me at ease because of her genuine-ness and assurance of quality care for me as a customer. Also the drop-off and pick-up of my vehicle went very smoothly. She does her job very well and should be commended for a job well done! Thank you Sydney for all of your help!"

"Tyler, my customer service professional and very attentive throughout the entire process. He communicated with me throughout the testing and kept me informed as to what was going on with my vehicle. He also provided feedback to my questions and concerns. Job well done. I was very satisfied with the outcome of my services. Thanks again!! Rhonda"

"Johannes at Tampa Bay Lexus is the absolute best! He knows more about their cars than anyone else, and after 3 Lexus vehicles, he even taught me a few new things. He is patient, he doesn't interrupt, he is kind. I highly recommend working with Johannes Hailu."